BirdsOnTheWing

Jewelry, eco-dyed & felted scarves, fiber art

Concord, New Hampshire | 195 Sales

BirdsOnTheWing

Jewelry, eco-dyed & felted scarves, fiber art

Concord, New Hampshire 195 Sales On Etsy since 2013

5 out of 5 stars (67)
Jules Robinson

Contact shop owner

Jules Robinson

View all 285 items

Reviews

Average item review
5 out of 5 stars
(67)
See reviews that mention:
quality 11 shipping 18 customer service 10
View all 67 reviews

Shop policies

Last updated on May 12, 2013
Thank you for taking the time to read through my shop policies. If you happen to have any questions regarding anything while reading these terms, please contact me as I am happy to help.

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
  • Money Order
  • Check
Returns and exchanges
Your satisfaction is guaranteed!

If you do not love your Birds On The Wing piece, please contact me within 7 days of receiving the item and I will refund your cost (not including shipping) or exchange for another piece. You are responsible for return shipping costs unless I make a mistake on your order.

♦PLEASE NOTE: Orders paid for by check or money order are NOT returnable.♦

Please feel free to contact me at any time - I want you to be happy!
Payment
Now accepting Direct Checkout, as well as Paypal, for payment. If you choose to checkout through Paypal, keep in mind that you, as the customer, do NOT have to have a Paypal account to purchase an item. PayPal can process your credit card without you having a Paypal account. Just follow the directions during checkout, and they will walk you through it. As always, if you have any questions, feel free to contact me
Shipping
Your order will be shipped to the address entered on your ETSY order, not your PayPal address. Please feel free to contact me if you have any special shipping requests.

Items ship in 1-3 business days (mon thru fri) - or sooner when we can - after payment is received (or checks clear) and will arrive nicely packaged ready to give as a gift or keep for yourself. Please contact us if you need your order in a hurry!!

Items ship USPS first class and generally arrive within 2-4 days in the US. International orders will take longer, especially to Canada and UK. We can ship priority (2-3 day) or express mail (1-2 day) upon request for an extra charge determined by location.

Please let us know if you would like insurance on your package and we will send a revised invoice. We generally do not have any trouble with packages but will not be liable for lost or damaged packages.
Additional policies and FAQs
I strive to provide excellent customer service before and after each transaction. Communication is very important. If you need anything at all, please do feel free to contact me and we can discuss any questions or needs that you have.
I may be contacted through Etsy or via email:info@birdsonthewingjewelry.com - If you wish to speak over the phone, let me know via email and I can provide you with my studio phone number.