BirdsongPatterns' Shop Policies
At Birdsong Bows and Patterns, I create high-quality tutorials and patterns to help accessories designers in their own work. The tutorials and patterns are sold in PDF format, which means they are sent to your e-mail account as downloadable files. They are not actual books that you receive in your postal mail, but you may print the files for your own personal use. You may also sell items you make from my tutorials, in limited quantities as a home-based business.
I accept Credit Cards through Direct Checkout, as well as Paypal.
Note that e-checks generally take a week to clear through Paypal. I will e-mail your tutorials immediately after the e-check clears.
Orders unpaid for more than 2 days with no communication will be canceled. If you're having trouble, just let me know! I'm always available to help.
Sales tax will be added to Paypal invoices for IN residents at the rate of 7.00%.
Tutorials "ship" to your ETSY e-mail address via an instant download link.
Your files are ready to download immediately following completion of your purchase. To download your pattern, simply click on "Your Account" on the upper right portion of the page and select "Purchases" from the drop-down list. If you are signed into your account, you may also access this list by going to https://www.etsy.com/your/purchases?ref=si_purchases
You will be taken to a page which shows your Etsy purchases. Click the "Files Ready to Download" button. On the next page, you will see a list of the files for download, click the "Download" button. A Window will pop up asking you what you would like to do with the file. Select "save" and save the file to your computer.
The book can be opened through Adobe Reader. If you do not already have this on your computer, you can download it for free at:
If you've made a purchase that includes access to the video blog (instructions were provided in the download link e-mail), please allow 24 hours for me to add you to the blog. You will receive a message when you've been added! :)
I provide full support after the sale -- if you need any help, please send me a message!
Join me on Facebook at http://www.facebook.com/birdsongpatterns and on my blog, http://birdsongbows.blogspot.com.
I aim for customer satisfaction, so please contact me so we can solve ANY issues before considering leaving neutral/negative feedback. I am VERY responsive and helpful! However, I will not know if you had a problem viewing your e-book unless you tell me. :) Thanks for understanding.
Refunds and Exchanges
There are no refunds on ebooks. This is because these are intellectual property items, and once you've opened the tutorial, there's really no way to "give it back." So please read the listing carefully and ask questions before purchase. I'm always honest about whether I believe an ebook will work for your particular needs.
Additional Policies and FAQs
What happens if you download the e-books, and then your computer crashes a month or up to a year later? I will happily re-send you a link to your tutorials, for free, the first time this happens to you within 1 year after purchase. Please provide me with the approximate date of purchase AND the items you've lost. If it's the second time this happens (or the third), there is a 15% fee, based on the current price of the pattern/tutorial, before I will re-send it again. Therefore, if you've lost a $10 tutorial once, I'll re-send it for free. If you lose it a second time, it's $1.50 to have me re-send it. It's always a good idea to save your tutorials and patterns to a CD after you've downloaded them, in addition to adding them to your hard drive. :) I apologize, but there are no re-sends after 1 year from date of purchase.
Last Updated May 25, 2013