BistrotChic

If there is a problem with your order, please let us know immediately and we will make our best effort to resolve the issue , but due to the nature of our product and services, we cannot provide any refund and returns.

TERMS OF USE: You may use our digital files for PERSONAL USE ONLY. Mass production, file sharing, forwarding and commercial use of the digital files is strictly prohibited. You cannot resell these files or the finished product(s). You may not use or extract our original graphics to redesign or recreate items for commercial usage or sale, doing so is considered violation of author rights. All rights reserved. Please respect my work and exercise proper usage. Thank you for understanding.

My items can only be order through our shop here on Etsy.

All payments are made exclusively through PayPal.

There are no shipping cost with digital files (PDF).

All files will be sent to your email address recorded in your ETSY account.
You can update your email address in your profil at: https://www.etsy.com/your/account#email

Our customized items are sent out within 5 business days. Our non-customized files are sent out within 3 business day, unless they are ordered with a customized file. In that case, the 5 business day turnaround time applies. Keep in mind that we are located in Portugal GMT +0

Rush orders are accepted but please first email us to inquire of schedule availability. Also, a $25 rush order fee will be added to your order total.

If you need your files translated to another language, please convo us for details as additional fees may apply.

I suggest printing on bright white cardstock or heavy weight matte photo paper.

You may print from home (inkjet printers work best) or take to a print shop.

Colors may look different on paper than they do on the computer screen. But because the colors on my files do not change from order to order, this is likely a printer issue. I recommend that you check the ink cartridges to see if they need replacement or adjust the intensity settings on your printer. Generally, this always solves the problem! If not, and you need us to make some color changes, there will be a custom color charge.

For the Party Circles and Favor tags, you need a 2″ or 2,5'' scallop or circle punch.

To assemble the banner, print out the letters and cut out the individual squares. Using an x-acto knife, make small slits in the top left and right corners of each letter. Then thread a coordinating ribbon through.

If you have any additional questions, please don't hesitate to ask! You can message us through Etsy, or email us at bistrotchic1971 [!at] gmail.com