BitOfSugar

Bit of Sugar

3205 Sales On Etsy since 2010

5 out of 5 stars (801)

BitOfSugar

Bit of Sugar

3205 Sales

BitOfSugar is taking a short break

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Note from shop owner Please join us when we reopen on December 3, 2019.

Note from shop owner

Last updated on Nov 10, 2019

Please join us when we reopen on December 3, 2019.

Bit of Sugar

Contact shop owner

Bit of Sugar

Reviews

Average item review
5 out of 5 stars
(801)
See reviews that mention:
quality 46 shipping 130 customer service 56

About BitOfSugar

Sales 3,205
On Etsy since 2010

Shop members

  • Lei

    Owner, Creator, Maker

Shop policies

Last updated on March 30, 2019

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 5 days of delivery
Ship items back within: 7 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
My philosophy is that customer service should be simple and fair:

- Unworn, unused merchandise may be returned. Please contact me within 5 days of receiving your package.
- NO refunds on shipping costs. Return shipping is the buyer's responsibility.

If you have any concerns, just contact us - we'll work it out! A happy customer is far more valuable than a $20 necklace.
Shipping
PROCESSING TIME

- Please remember that all items are handmade and it takes 1-3 business days (Monday through Friday) for me to create your item.



WHEN WILL MY ITEM SHIP?

- Items are shipped Monday through Friday via USPS first class mail. Items ship within 1-3 business days of receiving ALL the information necessary to create your item, i.e. color selection.



SHIPPING TIME

- US Customers: Please allow 3-5 business days AFTER your item has been marked as shipped

- International Customers: Please allow 5-21 business days after we mark your items as shipped.



ADDITIONAL SHIPPING INFORMATION

- I only ship to the address that is listed in Etsy. Please message us if your shipping address differs than what is listed in Etsy.

- We all know the post office isn't perfect (and neither are we) - please contact me if your item does not arrive in a reasonable amount of time, if the box is damaged, if the item is damaged during shipping, etc.
Additional policies and FAQs
Do you accept custom/special orders?

- Sorry, we do not accept custom or special orders.


Wholesale/Consignment:

- Some items are available for wholesale. Please send us a conversation detailing your needs.


I live in Hawaii. Can I pick up my item?

- You may pick up your item at our next scheduled craft fair. Please contact us to make arrangements.