BitOfSugar

Bit of Sugar

Honolulu, Hawaii · 3133 Sales

BitOfSugar

Bit of Sugar

Honolulu, Hawaii 3133 Sales On Etsy since 2010

5 out of 5 stars
(782)

BitOfSugar is taking a short break

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Note from shop owner Bit of Sugar will be closed until mid-October while we move shop. If you have made a recent purchase, please rest assured that your package has been shipped.

If you have a question or concern about your order, please do not hesitate to convo us. We may not be able to respond immediately, and we appreciate your patience.

Thank you!

Note from shop owner

Last updated on Sep 8, 2016

Bit of Sugar will be closed until mid-October while we move shop. If you have made a recent purchase, please rest assured that your package has been shipped.

If you have a question or concern about your order, please do not hesitate to convo us. We may not be able to respond immediately, and we appreciate your patience.

Thank you!

Bit of Sugar

Contact shop owner

Bit of Sugar

Updates

Super kawaii bags now available in our shop.
"I love you" message in a bottle necklaces made with real Hawaiian beach sand.

About

It all started in a toy store . . .

It all started in a toy shop at the end of the Ginza shopping district in Japan. Kawaii mameshiba (bean dogs) plushes, bejeweled pencils, and octopus flavored caramels - this store had it all!

Several hours and three shopping baskets later, I walked out with two miniature food kits. "You're never going to use those," my brother rolled his eyes. And he was right . . . at least for a few months.

One boring August day, I whipped out my clay kit and made a chocolate bar just so I could tell my brother I used the kit. (How I wish I kept that first charm!) This artistically challenged gal who could barely draw stick figures and nearly flunked ceramics class actually created something cute!

My husband and I signed up for our first craft fair in October 2010, and to my surprise, we nearly sold out our entire stock!!! In January 2011, I was able to quit my day job and have been devoting myself to Bit of Sugar ever since.

Our products can now be found in stores around the world, from Fiji to France.

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Shop members

  • Lei

    Owner, Creator

    Lei is the co-founder and Creative Director for Bit of Sugar.

  • Brad

    Craft Fair Manager

    Brad is a co-founder of Bit of Sugar and manages the logistics and staffing for all craft fairs. He is also the craftsman who builds and decorates our custom displays.

Shop policies

Last updated on February 16, 2016

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
We accept Paypal.
Shipping
PROCESSING TIME

Please remember that all items are handmade and it takes 3-5 business days (Monday through Friday) for us to create your item. Although rare, it can take up to 10 business days to create your item.

WHEN WILL MY ITEM SHIP?

Items are shipped Monday through Friday via USPS first class mail. Items ship within 3-7 business days of receiving ALL the information necessary to create your item, i.e. color selection.


SHIPPING TIME

- US Customers: Please allow 3-5 business days AFTER your item has been marked as shipped
- International Customers: Please allow 5-21 business days after we mark your items as shipped. WE DO NOT SHIP TO ITALY.


ADDITIONAL SHIPPING INFORMATION

During the check out process you will have the opportunity to enter your shipping address in both Etsy and Paypal. Please note that we only ship to the address that is listed in Etsy. Please message us if your shipping address differs than what is listed in Etsy.


We all know the post office isn't perfect (and neither are we) - please contact us if your item does not arrive in a reasonable amount of time, if the box is damaged, if the item is damaged during shipping, etc.

We are flexible, we will work with you, and we want to help you!
Refunds and Exchanges
Our philosophy is that customer service should be simple and fair:

- Unworn, unused merchandise can be returned within 90 days of purchase Sorry, but there are no refunds/exchanges for digital items.
- Refunds will be in the original form of payment that was used or as a store credit - it's your choice
- Buyer is responsible for all shipping costs (unless the mistake was on our part, of course!)

If you have any concerns, just contact us - we'll work it out! A happy customer is far more valuable than a $10 ring.
Additional policies and FAQs
Do you accept custom/special orders?

Sorry, we do not accept custom or special orders for non-wholesale orders.


Wholesale/Consignment:

Some items are available for wholesale. Please send us a conversation detailing your needs.


I live in Hawaii. Can I pick up my item?

You may pick up your item at our next scheduled craft fair and you will not be charged shipping or delivery fees. Sorry, no meet-ups.