BlackDogJewelrynArt

Returns/Exchanges: It is always important to me that you are pleased with your purchase. If you are dissatisfied for any reason please contact me within 5 days of receipt.

Refunds or exchanges will be handled on a case by case basis. Returned items must be in new, unworn & unused condition. Shipping cost will not be refunded.

INSURANCE - is encouraged, however not required. Insurance will guarantee you a full refund if your order has been lost or damaged. Insurance is included with Priority mail upgrades.

Payment Accepted: PayPal, Money Orders and Etsy now allows credit cards!

Your order will be shipped within 1-3 days of receipt of payment. It will be shipped to the address you list on ETSY (not Paypal). Please notify us if you would like the items shipped to a different address. The buyer is responsible for shipments that have been misdirected due to incorrect address entry at checkout.

NEW TO ETSY ? : Here is a tutorial to help you through the checkout process
http://www.etsy.com/help_guide_checkout.php

US orders --- All US orders are shipped via USPS First Class Mail, with delivery confirmation. I will provide you with a tracking number. Domestic First Class Mail averages at about 2-6 business days (excluding holidays) for the delivery of your package.

INTERNATIONAL orders --- All international orders are shipped via First Class International Mail. First Class International Mail can vary greatly. Shipping from the US may take between 1 to 6 weeks to be delivered depending on your location.

●●● Please, be aware that international orders may get temporarily held up in Customs. Your own country's customs service may impose a range of import fees, taxes, tariffs, duties at the time of delivery. Import duties, taxes, and fees are NOT INCLUDED in the item price / shipping cost. Custom fees or any other fees collected by your country are due at time of delivery, and they are the sole responsibility of the recipient. For more information, please contact your local customs agency.

●●● Please note that there is NO TRACKING available for First Class International Mail orders. (Depending on the country, you can use the Custom form number as a tracking number, but it is not always reliable.)

Jewelry Care:

Due to the delicate nature of some wire pieces, special care should be taken when wearing, storing or cleaning. All pieces have been work hardened but can still bend if not careful.

Do not shower, sleep, expose your creations to harsh chemicals such as those found in hot tubs or swimming pools, or exercise while wearing your Black Dog Jewelry creations. Do not wear your jewelry while applying hairspray, lotions or other skincare products. Do not clean your creations with an ultrasonic jewelry cleaner or abrasive fabrics. Please store all creations in a zip-lock bag or air-tight container when not in use.

Avoid intense and/or prolonged exposure to direct sunlight. Some stones are sensitive to the sun and colors may become muted if exposed for a great length of time.

Enjoy!