BlackDwarfArts

Black Dwarf Arts

Brighton, United Kingdom | 3 Sales

BlackDwarfArts

Black Dwarf Arts

Brighton, United Kingdom 3 Sales On Etsy since 2010

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BlackDwarfArts

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Shop policies

Last updated on August 7, 2011

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
Returns and exchanges
Black Dwarf Arts want you to be happy with your purchase. If you are unhappy for any reason, just use the Contact button to describe the issue and it will be dealt with as soon as humanly possible.

In the unlikely event that your item arrives damaged, is incorrect, or does not arrive at all, Black Dwarf Arts will refund or replace the item. Return postage costs will be refunded.

Goodwill returns are accepted for exchange only, not for refund, and this is only available for items listed in the Etsy Store, not custom made items. Alchemy or custom made items can only be returned if damaged or incorrect, goodwill returns on custom made items will not be accepted. Return postage on goodwill returns is the responsibility of the buyer.

You must contact Black Dwarf Arts for instructions prior to making your return, and items must be sent by an appropriate delivery service, with appropriate tracking and insurance.
Shipping
Black Dwarf Arts is based in the UK and ships the majority of items to worldwide destinations.

In all cases, items will be securely packaged and shipped with appropriate insurance and guaranteed to reach you in perfect condition; a signature is always required upon delivery.

Within the UK, items are sent Royal Mail first class Recorded, or Royal Mail Special Delivery for high value items; courier services are sometimes used for bulky, heavy or fragile items.
Outside the UK, items weighing up to 2kg including packaging are sent using Royal Mail Airsure or Royal Mail International Signed For. Heavier items will be sent by Parcelforce or courier.

The length of time it will take your item to reach you once it has been dispatched will depend on the shipping method and where in the world you are - within the UK first class post is typically delivered a day or two after dispatch, UK Special Delivery is next day, international airmail is typically 3-5 days in transit for Europe, 5-7 for the rest of the world, Parcelforce to worldwide destinations is typically 5-10 days but varies by destination. Remember that you need to add to this the time it takes to produce your item, which can be a little while for hand crafted goods, and, if you are outside the UK, it may take time to clear international customs.

If you need your item by a specific date, please use the Contact button in the menu to make an enquiry before making your purchase, to ensure that it is a possibility.

The buyer is liable for any and all international customs costs and charges, and similar. Black Dwarf Arts will cover return postage in the unlikely event that your item arrives damaged, but does not cover postage costs on good will returns.