Announcement We currently have a lead time of 2-3 weeks and are taking custom orders!
We currently have a lead time of 2-3 weeks and are taking custom orders!
Alina Moon on Nov 23, 2016
Love love love came pretty quickly and works amazing love this stuff and it is a must for your latex
Sara Hawthorn on Nov 16, 2016
This is the second time purchasing from Helen and I can't recommend her highly enough. The top fits perfectly and arrived really quickly. Plus I sent a query prior to purchase about colour and was able to get a match to an existing pair of leggings. Fab customer service!
We take great care and enjoyment making every order and would love to hear your ideas for changing and customising my existing garments to your own specifications, so please don't hesitate to ask about adapting any of our listings.
Each garment is fully chlorinated before shipping unless otherwise stated. This means that dressing is made a lot easier and there is usually no need for messy lubricants or talcum powder. The outside of the garment is usually made shinier by this process too, but additional shiners and polishes can still be used.
Our general lead time is 2-3 weeks but if you need something quicker just let us know and we will do our best to fill your requirements.
Accepted payment methods
- Accepts Etsy gift cards
Unpaid orders will be cancelled after 2 days if the buyer doesnt contact us first.
If you have problems with your payment pop us an email and we'll do our best to work something out.
Your garment will be packaged in tissue paper and sent in a padded Jiffy envelope. We would advise that if your parcel arrives damaged that you do not accept the delivery, otherwise only you could make a claim for compensation yourself.
Parcels are sent by Royal Mail 1st Class Recorded delivery - these usually arrive within 1-2 days of posting.
Parcels are sent by Airsure which can be tracked (depending on the country) and should arrive 7-10 days after posting, although I find it may take a few days longer, especially if they get held up through customs.
Please note that we cannot be held responsible for postal service delays or any additional customs charges.
Refunds and Exchanges
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We also do not accept lingerie ( due to hygiene issues) or items made bespoke for you, Under the Distance Selling Regulations we are permitted to exclude custom made/bespoke items from your returns policy except for genuine defects
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at blacksheeplatex [!at] gmail.com
Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at blacksheeplatex [!at] gmail.com and send your item to: Black Sheep Latex, 53 Caistor Road, Laceby, Lincolnshire, DN37 7JA.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Additional policies and FAQs
Please take care when taking your own measurements, we would recommend you ask someone else to measure you as your own movements may mean you take inaccurate sizes.
Each garment is handmade and may differ slightly to the photograph as the patterns are adapted to each individual order.
Please read the latex care advice on this page as latex is a delicate material and problems can be avoided with the correct handling and washing. If you have any problems with damage please contact me, preferably with a photo so that we can see how to resolve it. If it is an issue with workmanship we will repair the item free of charge, however if the damage has been caused by improper handling, ie. tearing or accidental damage, the garment can usually be repaired for a small fee.
- Caring for your latex -
Latex should be cleaned after being worn by rinsing inside and out with luke warm water. It should be dried flat or on a wooden or plastic hanger before storing in a plastic bag or tissue paper.
Your latex should be stored away from heat, humidity and light so as not to affect the finish and shine.
Please be gentle when pulling your garment on and off as latex is fragile and too much stretching may result in a rip.
Be extra careful to remove any jewellery before dressing as any edges such as rings or fingernails can cause a tear in the material.
Light coloured latex can be stained by certain types of metal so be careful not to handle coins or wear piercings that are in contact with your garment otherwise a permanent yellow stain may occur.
Perfumes and oil based lotions may also chemically affect the latex finish.
Latex can be polished to a high shine using silicon based sprays or wipes, I would recommend Armorall or Vivishine.