Handmade Gift Shoppe
BlackWillowSoaps' Shop Policies
Welcome to Black Willow Soaps! We are happy to have you! Black Willow Soaps has a great selection of handmade bath & body, edible, and home decor items! All of our products are handmade individually so that the same amount of special attention is given to each and every product!
International and custom orders are welcomed! Please contact me for details.
Am I missing something? Ask about it! If I don't have it and there is a way for me to make it, I will try!
I accept Pal Pal and Credit Cards. If you wish to pay by any other method (i.e. check, money order, or trade) please contact me to discuss the details.
Items will not be shipped until the check or payment has been cleared.
If payment is not received in three days, the transaction will be cancelled and the item re-listed. If there is going to be a delay in payment, please let me know.
Your item will be shipped within 5 days of receiving payment, unless I have informed you otherwise. Ship dates for custom orders will be determined at the time of purchase.
***FUDGE WILL NOT BE SHIPPED IN THE SPRING/SUMMER MONTHS (APRIL, MAY, JUNE, JULY, AUGUST) DUE TO THE EXTREME HEAT. IF YOU ORDER DURING THE SUMMER MONTHS, YOU WILL BE PRE-ORDERING FOR SEPTEMBER.***
Please contact me if you need your items by a certain date. I will create a custom listing with expedited shipping at an agreed upon price.
Overseas orders welcome. I ship anywhere overseas. Please message me for shipping costs. If you need it by a certain date, please inform me and I'll give you a quote for expedited shipping.
Please note: you are responsible for any customs charges. Each country is different and I have no way of knowing what those charges will be. If I tried to anticipate those charges, the price of the item would be markedly higher!
Overages in shipping fees will be returned to your paypal account after the item has shipped. I will notify you if you are being reimbursed for shipping costs that were not necessary for shipping your products.
My shipping prices are high so that I can cover the shipping cost of your products, but I do not want you to overpay for shipping either, which is why you will receive a refund for money that is not used towards your shipping.
Refunds and Exchanges
Please notify me within three days of receiving the article of your intent to return it.
Refunds will be sent via Paypal upon receiving the item.
If the piece is received by the buyer damaged, you will also have the option to return it or exchange it and I will cover all the shipping expenses.
Items that are returned because the buyer changes his or her mind will not be reimbursed for return shipping.
NO REFUNDS WILL BE ISSUED AFTER 30 DAYS.
Additional Policies and FAQs
A 50% deposit is required for all custom orders at the time of order. The last 50% will be due after the order has been approved by the buyer.
Before final payment, you will receive photos of the completed item for your approval. Your satisfaction is guaranteed!
nataleekwright [!at] ymail.com
Last Updated October 22, 2015