BlancCommeLaNeige's Shop Policies
Welcome to my little corner of the world, check out my creations! I design unique items and put time and care into the making of every piece, i also hunt and find lovely vintage items to share with those that normally dont have the time to search for such great finds! Dont be scared to ask me a question or inquire about something like "what is fish leather??"
I accept Paypal payments and CC
Refunds and Exchanges
If you have ANY problem with your order please contact me at anytime, all situations can be solved in a friendly manner and I appreciate a kind communication.
If the item arrives damaged I'll offer a refund or a replacement if photo proof is provided or if you ship the item back to me (i'll refund original postage fee). Please contact me within 15 days after item received. I can also fix items at no extra charge, other then shipping charge.
If you do not received what you have ordered (either in style or color) you can return it to me and I'll ship the correct item (I'll refund original postage fee).
It is rare that a order gets lost but if your package does not arrive within 6 weeks of shipping date I'll re-ship it, unless the items are no longer in stock (in this case I offer refunds). I appreciate your patience while waiting for the package, sometimes takes a long time if it is held in customs - you should always contact your local post office.
Make sure your etsy address is correct, I am not responsible for lost orders shipped for incorrect address. If your package is returned due to incorrect address I can ship it again upon postage payment.
+Items that do not fit:
I am able to create custom sizes and I always ask if you have any size request by the time you order - if there's no request I'll ship the default size stated on the product description - it is the buyer responsibility to ask for custom made sizes.
If the item does not fit you you can return it to me to be fixed and it will be shipped again upon postage payment.
You can cancel your order if it has not been shipped yet, if possible within 5 days of purchase. I'll not cancel orders that were already shipped.
Please note that the jewelry is handmade for you upon your order and I do not accept returns or refunds besides the situations stated above.
Additional Policies and FAQs
I can adjust most items to fit your size preferences, you just need to include a note at checkout or contact me via etsy message. This usually does not require extra fee.
I use craft quality supplies but they can be upgraded to sterling silver and 14 karat gold filled for an extra cost, please contact me prior to purchase.
These are water resistant and last much longer.
I offer costume/fashion jewelry and therefore it needs special care to ensure a longer life span (however it will be much limited then precious metal jewelry).
Simple steps to keep your jewelry in good condition:
✺ AVOID any contact with water/lotion/perfume - they'll get rusty if you leave them wet or moist - this is critical to prevent damages;
✺ Clean the piece after use with a soft dry cloth to remove dust and natural skin oils that can damage the metals;
✺ Store jewelry away from sunlight and if possible in a jewelry box while not in use - direct sunlight can discolor the piece and oxygen is known to oxidize almost everything on earth.
I can work with you to create a special item, within my possibilities and style. For instance, I can customize colors and add or remove beads. Please contact me at anytime with your ideas :)
Last Updated June 20, 2014