HEY Creative Workshops

Hull, United Kingdom · 43 Sales


HEY Creative Workshops

Hull, United Kingdom 43 Sales On Etsy since 2011

0 out of 5 stars

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Shop policies

Last updated on May 16, 2013
Thank you for taking the time to read my policies, I hope that they will give you the information you need. I am a friendly seller (its commonplace here in Etsy :)) and will do my best to help you and make sure that Louise Amelia Millinery is a place you come back to time and time again :)

Please convo/email me if you have any questions and I will get back to you as soon as possible


Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Purchases from outside of the UK can only be made through PayPal

UK payments I will accept cheques but items will not be dispatched until the cheque(s) have cleared and this can take up to 10 days. Please contact me before purchase if you wish to use an alternative to paypal (UK buyers only)

Payments must be recieved within 7 days of purchase or the item will be relisted

The individual is responsible for all taxes on their purchase

If there are any problems please speak to me, I will work with you to resolve the issue, please just talk to me:)
Small Items
Items are dispatched in either a bubble wrap envelope (jiffy bag) or wrapped in bubble wrap and then in a strong postal bag.

Larger Items
These items will be packaged appropriate to size and may come in large boxes. This does affect postage costs and will be reflected in the price. These may be sent via courier

Return address labels are always placed on all packages.

**Shipping costs**
I keep my shipping costs to a minimum but use 2nd class post in the UK and obtain proof of posting. If you require your parcel to be sent 1st class insured/registered post please ask me for a quote.

*****FREE SHIPPING*******
Free shipping is always by the cheapest service and does not include insurance. If you would like expidieted shipping please contact me at the time of purchase

*******Free postage on additional items**********
All items must be purchased together and be listed as free shipping/postage to qualify
If you purchase additional items that are NOT listed as free shipping/postage then you will have to pay the charges listed for that item

**International Shipping**
I do ship internationally via airmail and will provide a quote on request if a price is not listed.

I strongly recommend that you insure your purchase, this is not included in the price, please let me know and I will give you a quote for the insurance cost. If Airsure is available to your country it will cost £7 minimum plus postage cost

I will notify you when your item is dispatched and any tracking numbers if relevant to your purchase

**Customs & Taxes**
International parcels require a customs decleration and these will be completed honestly. Please note that customs can sometimes cause a delay in receiving your parcel, unfortunately I have no control over this process.

Purchaser is responsible for all taxes and customs charges
Refunds and Exchanges
All items comply with UK distance selling regulations including purchases outside of the UK, Shipping/handling is not refundable and is not payable on returned items. If the item is not returned within 7 days from reciept of the parcel no refund will be given.

Custom orders, earrings, personalised items or items described on the listing that are non refundable due to hygiene regulations are NON REFUNDABLE.

I WILL NOT ACCEPT WORN OR USED ITEMS and please send me a message before returning. I strongly recommend you insure you item as I cannot accept responsibility for items lost on their journey back to me
Additional policies and FAQs

All items are sold and insured under UK regulations & law

A mimimum of 50% deposit must be made before any materials are purchased or any work starts on a commission. This is a non refundable deposit. The remaining balance must be paid before the item is dispatched.

Commissioned items are non-returnable and postage will include compulsory insurance

Please contact me for more details