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Blondheart's Shop Announcement

Hi there, welcome to my shop! I have been a teddy bear artist since 1981, but I also dabble in jewelry and other fun little things. Everything is 1 of a kind. Make yourself at home and if you have any questions or comments don't hesitate to convo me. You can also visit my blog at www.blondheart.blogspot.com. I am a proud member of the Artist Bears & Friends Team, you can visit it here: http://team.etsy.com/viewteam.php?id=407

If you would like more information on the construction and materials I use, you can check out my blog post here: http://www.blondheart.blogspot.com/2009/09/what-bears-are-made-of-its-not-just.html


Thanks for stopping by!

Hugs, Kelly Dauterman ***Convo friendly seller***

Blondheart's Shop Policies

Welcome

I feel that each and every customer is of the utmost importance. If it wasn't for you, I wouldn't be here! I do have set policies but I am slightly flexible, so if you need additional consideration please don't hesitate to convo me and I will see what I can do to accomodate your requests. Please understand if you have a request that is too outlandish I may not be able to do it. *winks* The thing I am pretty rigid on is changing an item. I am happy to make something special for you, but items shown will sold as shown, unless it's something simple like bracelet length, etc.

Thank you very much, Kelly Dauterman

Payment

While I prefer immediate payment, I will give you up to 48 hours to pay if you use paypal. If your account has a rating of less than 10 positive feedbacks, you must use a confirmed paypal account to pay.

Shipping

I normally ship everything USPS. If you would prefer another method, please let me know. (Keep in mind this may effect shipping costs.)

I ship on Wednesdays and Fridays. However sometimes things get in the way and it could be delayed a day or so. If this occurs I will be sure and let you know right away.

Refunds and Exchanges

You will have one week from the date of the shipping receipt to let me know if you want to return something. Please note shipping fees cannot be refunded and there will be a 15% restocking fee on returned items. Honestly though in 27 years I have never had a single item returned.

Additional Policies and FAQs

I am always happy to do special orders. If you want to contact me about wholesale, please feel free to do so. Just keep in mind all items are one of a kind. I have never done consignment, and I probably wouldn't be interested in doing that now.

All items are 100% designed and made by me using the very best materials available.

Last Updated February 3, 2011