BlueLillie
Chicago, Illinois
Shop policies
Last updated on
July 27, 2019
Hi,
Welcome to Blue Lillie!!
We believe our clients deserve to be informed about any and all policies upfront, so that there are no doubts about your purchase(s) & gifts. We want you to feel confident in knowing that when you do shop with us, you will be treated with respect & care. Like duh, as if there were any other way?!
Take a look at the business side of thing below - Please see the FAQ's & additional info below.
If you still have questions be sure to reach out to us here in the workshop.
Have an amazing day or night & keep being Y O U!!
Welcome to Blue Lillie!!
We believe our clients deserve to be informed about any and all policies upfront, so that there are no doubts about your purchase(s) & gifts. We want you to feel confident in knowing that when you do shop with us, you will be treated with respect & care. Like duh, as if there were any other way?!
Take a look at the business side of thing below - Please see the FAQ's & additional info below.
If you still have questions be sure to reach out to us here in the workshop.
Have an amazing day or night & keep being Y O U!!
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
Once an item has been received, the purchaser/receiver has twenty-one(21) days to return the merchandise they are not satisfied with. We must be notified of any issues or concerns with any product received within fourteen(14) day.
Return shipping and postage are not provided. Once the item(s) has been received, the credit or exchange will be processed. Please allow three to five (3-5) business days for any credit(s) to post to card/ bank account/money app once processed.
Any item being returned after the return policy period will result in a store credit at the owners discretion.
Credits and/or exchanges WILL NOT be issued on products that are returned damaged or misused.
Return shipping and postage are not provided. Once the item(s) has been received, the credit or exchange will be processed. Please allow three to five (3-5) business days for any credit(s) to post to card/ bank account/money app once processed.
Any item being returned after the return policy period will result in a store credit at the owners discretion.
Credits and/or exchanges WILL NOT be issued on products that are returned damaged or misused.
Payment
For your convenience we accept Cash App, Venmo, PayPal, money order, and all major credit cards (Visa, Master Card, Amex, and Discover).
FOR CUSTOM ORDERS: Please indicate on the money order or notation section what item(s) and color(s) you are requesting.
You may cancel your order within 24 hours of your purchase. There are no cancellation or restocking fees. Please contact Blue Lillie for any additional details.
Unfortunately we are not able to hold items and there are no Layaway options.
♥ If you are new to etsy and need help with the checkout process click here
http://www.etsy.com/help/article/339
FOR CUSTOM ORDERS: Please indicate on the money order or notation section what item(s) and color(s) you are requesting.
You may cancel your order within 24 hours of your purchase. There are no cancellation or restocking fees. Please contact Blue Lillie for any additional details.
Unfortunately we are not able to hold items and there are no Layaway options.
♥ If you are new to etsy and need help with the checkout process click here
http://www.etsy.com/help/article/339
Shipping
In stock items are shipped three to five 3-5 business days after an order is placed. Please allow five to ten (5-10) business days once the item(s) have shipped to arrive to the ship to location or allow for First Class Mail/tracked standard shipping from shipping area to delivering location. Please be aware items that are shipped overseas and to remote or rural areas may take longer to receive.
Custom orders may vary typical lead time is one-two weeks (7-14 business days) however, subject to change, this does not include shipping time.
Item(s) are shipped to the address associated with your ETSY account. Please be sure all of your shipping information is current and up to date.
Once an item(s) has been shipped the purchaser will be emailed a tracking number for their convenience. Item(s) may be shipped, United States Postal Service, UPS, FedEx, DHL or any other standard courier servicing your area.
Custom orders may vary typical lead time is one-two weeks (7-14 business days) however, subject to change, this does not include shipping time.
Item(s) are shipped to the address associated with your ETSY account. Please be sure all of your shipping information is current and up to date.
Once an item(s) has been shipped the purchaser will be emailed a tracking number for their convenience. Item(s) may be shipped, United States Postal Service, UPS, FedEx, DHL or any other standard courier servicing your area.
Additional policies and FAQs
Each item is handcrafted, giving each item created a unique-one of a kind look.
Each piece crafted is a small treasure made with love please enjoy with care. All bath goods are natural and/or organic. We use our products - that's literally how this whole thing got started; we promise to love your skin.
We hope you enjoy your new find!
Each piece crafted is a small treasure made with love please enjoy with care. All bath goods are natural and/or organic. We use our products - that's literally how this whole thing got started; we promise to love your skin.
We hope you enjoy your new find!