Orders will only be shipped once verification is received that your payment has been made and completed.

Our products ship from HUNGARY, EUROPE, where they were/are handmade.

AVERAGE SHIPPING TIMES:

- Europe: 5-10 business days
- USA, Canada, Australia: 14 - 18 business days

Please note that these are estimates, delivery may take longer due to bad weather, natural disasters, pandemics, seasonal holidays, parcel being held up in customs, etc. We do not consider an item lost up to 6 weeks. Registered parcels can be located if undelivered.

NO DELIVERY TO DOOR

- Our parcels are sent as INTERNATIONAL REGISTERED PARCELS >> each countries' national postal service is required by international postal regulations to deliver parcels to door. In order to avoid theft, delivery needs signature. In case customer is not at home, the postman must leave a note with instructions for customer regarding how to rearrange another try for delivery OR where to pick up item in person. If the national postal service fails to deliver parcels to door, it will be held as an international parcels on hold. Please contact your local national post office to claim your parcel. Feel free to contact us if you passed the average shipping time by 2 weeks. In such cases, we file an official search claim. Getting a response may take up to 6 weeks. We are not giving refunds until an official letter has not been issued by our postal service confirming the parcel was lost.

UNCLAIMED PARCELS

- By international postal regulations for registered packages, your national postal service must deliver parcel to door. In order to avoid theft, delivery needs signature. In case customer is not at home, the postman must leave a note with instructions for customer regarding how to rearrange another try for delivery OR where to pick up item in person. It's not our fault in case your postal service fails to comply to these rules. You need to contact them and file a complaint at your local post office.
- If you fail to pick up your parcel, it will be sent back to us. We will send you an image of the parcel upon arrival and you will be notified via Etsy convo. If you want item to be resent, you need to cover the shipping cost again. If you don't, only the full price of the product will be refunded.

READY TO SHIP ITEMS

- If the product is ready to ship, it will be shipped in 1-3 business days (or as otherwise is specified in each listing) once verification is received that your payment has been made and completed.

MADE TO ORDER ITEMS

- If the product is made to order, please refer to the deadline of production or contact us for confirmation. Once the product is ready, it will be shipped asap.

ONCE SHIPPED

- Your item/items will be marked as shipped, once mailed.
- You can always check the status of your order by going to your Etsy account: YOU > Purchases & Reviews.
- If you are in a hurry, for any special reason, please send us an Etsy conversation BEFORE placing your order.

SHIPPING ADDRESS

- We ship to the address mentioned on your Etsy receipt. Please note that in case you ask us to change the address, we will ship to new address, BUT your shipping notification will still show you the original address - we as sellers are unable to change it in the Etsy system.
- Your shipping address must be current and correct.
- We are not responsible for parcels being sent to outdated or incorrect addresses. In such cases, postage fees for resending have to be covered by the customer.
- If your country is not on the list, use 'EVERYWHERE ELSE' option or contact us.

SHIPPING FEES/METHOD

- We ship via our National Post Office, your order will be delivered by your country’s national post office. We do not use carrier services at all.

- We use Priority Mail International Flat Rate Envelopes and cardboard boxes.

- Shipping fees are subject to change and are always based upon Magyar Posta (Hungarian Postal Service) tariffs for priority postage.

TRACKING

- Registered shipping means that in case you are not at home during delivery, the postman will not leave your parcel on your doorstep. He will leave you a note and you will have to rearrange delivery or pick up your parcel at your local post office mentioned on the note. Please make sure you check your mailbox for this note regularly, after the average shipping time is over. Your parcel might be waiting for you at the post office. You can also ask us to check the tracker or check tracking info yourself.

- For certain countries (USA, Canada, Australia) there is no FULL tracking info where you can see where your parcel is at every stage during shipping. Countries of the European Union like Hungary, do not get this info from the certain foreign countries we ship to. We can only check when parcel left Hungary and when it enters the first sorting facility in the destination country. Most countries have full tracking.

INTERNATIONAL CUSTOMS TAXES/FEES

- The buyer is responsible for any customs fees, duties and taxes that may be incurred on the purchase.

RESERVED LISTINGS

- Reserved listings are only kept active for 3 days, after which they will be removed and the item taken off hold. If you are unable to purchase your listing within the 3 day period, please contact us for an extension.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services. This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy.

Information I Collect

To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as the Hungarian National Post (Magyar Posta) and delivery companies, only if requested by customer. We only ship via the Hungarian National Post exclusively. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. Your data is kept for as long as Etsy holds it as required by law, we cannot change how its system works and stores customer info. We keep the registered shipping confirmation issued by the Magyar Posta upon mailing your order for 2 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Etsy as the legal basis for the transfer as I only sell through Etsy.com exclusively.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Inez Ligeti, am the data controller of your personal information. If you have any questions or concerns, you may contact me via Etsy convos. Alternately, you may mail me at: bohobabyheavenshop [!at] gmail.com

Inez Ligeti, Szitás utca 1., 4033 Debrecen, Hungary

If you want to access, correct or delete personal information held by Etsy, you may contact Etsy at Etsy.com/help for assistance directly.