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Penny Lane

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Penny Lane

Reviews

Average item review
4.5 out of 5 stars
(545)
See reviews that mention:
Quality 49 Shipping 69 Customer service 30

Shop policies

Last updated on November 6, 2016

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 7 days of delivery
Ship items back within: 21 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
Thank you for your purchase! Customer satisfaction is our #1 goal. if for any reason you are not satisfied please contact me first before leaving any negative feedback to see if we can work something out together.
Thank you! <3
Shipping
Delivery is expected 5-10 business days after placing your order.
Business days are Mon-Fri.
Please contact me anytime if you have any questions.

It is the buyers sole responsibility to provide their accurate mailing address with their payment. It is suggested that a buyer check their address before and after placing an order to ensure an accurate mailing address has been provided. If a purchase is made and shipped before the buyer is able to contact me with the corrected information they are held liable for all shipping costs. This includes the initial shipping payment, as well as the additional shipping cost generated if it is requested by the buyer that the product(s) be mailed to them if it is returned. If the item is returned a refund for the non-shipping portion of the item will be given upon request. If the item is never returned the buyer is responsible for the item being lost and no refund will be offered for either the item or shipping costs.
Additional policies and FAQs
It is the buyers sole responsibility to provide their accurate mailing address with their payment. It is suggested that a buyer check their address before and after placing an order to ensure an accurate mailing address has been provided. If a purchase is made and shipped before the buyer is able to contact me with the corrected information they are held liable for all shipping costs. This includes the initial shipping payment, as well as the additional shipping cost generated if it is requested by the buyer that the product(s) be mailed to them if it is returned. If the item is returned a refund for the non-shipping portion of the item will be given upon request. If the item is never returned the buyer is responsible for the item being lost and no refund will be offered for either the item or shipping costs.