BombinaStudios' Shop Policies
All prices are in €. If you are living in an EU-country and want to pay via bank transfer, please let me know in 'notes to seller' and I will send you my bank details.
All other countries: please pay via paypal.
All international buyers are responsible for any taxes or fees charged by their country.
I will post to anywhere in the world!
Please make sure your Paypal and Etsy addresses match. If they don't, items will be shipped to your Etsy address.
I process all orders as fast as I can, usually within 1-3 business days of payment (Monday-Friday). Unfortunately I have no influence on shipping times. If your order does not arrive within a reasonable time frame, send me a note and I hope we can work something out.
I'm proud of my products and I do my best to get them to you undamaged. Your items will be carefully wrapped and packaged prior to shipping.
Refunds and Exchanges
Each of my prints is a hand pulled original. Please note that there might be slight variations from print to print which is in the nature of all things handmade. It's part of what makes the difference to industrially produced items and it's cool! Every print I send out has passed my critical eye and I only ship the best .
If for any reason you are unsatisfied with what you receive please let me know. I aim to settle all issues as quickly and pleasantly as possible, so if there are any problems with your order I will try and find a solution that will make everybody happy.
For legal reasons as required by German law here is the official refund policy:
Information on Revocation Rights
The Right of Revocation
You can revoke your contractual acceptance in writing (e.g. letter, e‐mail) within two weeks without citing reasons or ‐ if the item has been turned over to you before the expiration of the time limit ‐ by returning the item. The time limit will start to run after this information is received in writing, but not before the receipt of the product by the recipient (in the case of recurring deliveries of the same types of products, not before the receipt of the first partial delivery) and also not before the fulfillment of our notification duties in accordance with § 312c, paragraph 2 BGB [German Civil Code] in combination with § 1, paragraph 1, 2 and 4 BGB‐InfoV [German Civil Code ‐ Regulation on Notification Duties], as well as our duties in accordance with § 312e, paragraph 1, sentence 1 BGB in combination with § 3 BGB‐InfoV. The sending of the revocation or the item within the relevant period of time will suffice for adherence to the revocation time limit. The revocation is to be sent to:
Consequences of a Revocation
In the case that there is an effective revocation, the products or payments that are received on either side are to be returned and benefits that may have been obtained (e.g. interest) are to be surrendered. If you cannot return the item that was received to us in whole or in part, or only in a degraded condition, you have to provide us with compensation, if applicable, for any deterioration in value as far as that is concerned. When items are turned over to a party, this will not apply if the deterioration of the item can exclusively be traced back to its inspection – as would be possible for you in a store, for instance. As for the rest, you can avoid the duty to provide compensation for a change in value for deterioration that arises via the intended use of the item by not using the item as if it were your property and refraining from doing anything that will impact its value. Items that can be shipped in packages are to be returned at our cost and risk. Items that cannot be shipped in packages will be picked up from you. Obligations to reimburse payments have to be fulfilled within 30 days. The time limit starts running for you when the declaration of revocation or the item is sent; it starts running for us when it is received.
End of the information on revocation rights
Additional Policies and FAQs
Everything in my shop is designed by me and copyrighted.
Last Updated July 25, 2013