I want you to be happy with your order, but if you aren’t please let me know! If for any reason you need to return an item, please contact me within 7 days of receiving your items to arrange an exchange or a refund (minus the shipping costs). Please do not send me the item back without at first emailing or messaging, or your return may not get processed!

Merchandise must be returned unused and in the same condition that it was sent to you with the same labels and packaging. Please include a copy of the original invoice too. I cannot make refunds or exchanges for goods that have been damaged or marked by make-up, deodorant or perfumes whilst being tried on or that have been damaged by you after receipt. I will not be able to refund or exchange returned items where there is evidence that these instructions have not been followed.

**Please note that we are also unable to make refunds or exchanges on earrings for hygiene reasons**

The cost of returning an item to me is your responsibility and the item is your responsibility until it reaches me. I recommend that you send the item back using a secure postage method such as the Royal Mail’s Signed For Delivery service. This way you will be able to check when your returned items have been received by me. Exchanges and refunds are processed within 3 working days of receipt of the returned items.

If for any reason your item arrives damaged I will offer to repair it for you in which case I will also refund the postage it costs you to return it to me.

CORONAVIRUS SHIPPING UPDATE:

***The Post Office is open for now and I am still shipping though on a reduced amount of days as necessary!***

All orders will be dispatched between 1-3 business days.

UK orders will arrive within 1-2 business days after dispatch.

International orders usually take about 5-7 business days after being dispatched, however this is totally dependent on the Postal Service in your country, so if you are experiencing a slow down of mail due to lockdown or reduced staffing in the postal service, please bear this in mind.
**UPDATE 11TH MAY - I have been receiving lots of requests for tracking on overseas orders. please be aware there is NO TRACKING on the standard delivery option. A significant proportion of orders to overseas destinations have been taking as much as 5 - 6 weeks to arrive so please bear this in mind when ordering**

Please be assured that it is just me working here and my studio is in a separate outbuilding at my home. I am of course still following the guidance on strict hygiene procedures and making sure to wash my hands thoroughly before going into the studio to pack.

***THANK YOU SO MUCH FOR YOUR SUPPORT AND PATIENCE AT THIS TIME!***

I want you to get your goodies as soon as possible so I endeavour to get orders out as quickly as I can. Items that are in stock will be dispatched within 1-2 working days of receipt of payment. Scarves are usually printed to order so have a slightly longer lead time of 1-3 days...these are subject to change at busy times such as Christmas!

All items are shipped from the UK. Standard shipping is added automatically however shipping upgrades for trackable delivery are available.

Please note: STANDARD DELIVERY IS NOT TRACKABLE! If you would like trackable delivery please upgrade the shipping to UK Recorded or International Signed For!

UK Standard delivery - 1-2 business days from shipping (not trackable) – £3.50

UK Recorded Delivery - 1-2 business days from shipping (fully trackable) – £4.70

International Standard Delivery - 5-7 business days from shipping (not trackable) – £7

International Signed For Delivery - 5-7 business days from shipping (fully trackable) – £14.50

**PLEASE NOTE** Shipping times are an estimate only and items may take longer if weather is bad or during the busy Christmas season. Very occasionally International orders have been known to take a few weeks to arrive, I am afraid I don't know why this is but if you have a particularly time sensitive order you may want to consider International Signed For delivery.

Bonbi Forest is not responsible for customs duty or brokerage fees on international orders. These will have to be paid by the customer where
applicable.

If an item is returned to me by the Royal Mail as unclaimed I will contact you to arrange for the item to be redelivered. In such circumstances I am unable to offer any refund on your order, but redelivery will be arranged as soon as possible. Please respect that if such a situation occurs there may be an extra charge for postage to cover the cost of resending the item for you.

Bonbi Forest cannot be held responsible for items lost once they have been handed to the Royal Mail for delivery both in the UK and when being posted to overseas locations.

If you are interested in stocking Bonbi Forest items in your shop please contact me with a little info about your store and the items you are interested in carrying and I will send you my wholesale details.

Bonbi Forest Etsy Privacy Policy

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy.

Information I Collect:
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

Why I Need Your Information and How I Use It:
I rely on a number of legal bases to collect, use, and share your information, including:

• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list via my website www.bonbiforest.com;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure:
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention:
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.

Transfers of Personal Information Outside the EU:
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Dropbox, Mailchimp and Google Cloud are Privacy Shield certified.

Your Rights:
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me:
For purposes of EU data protection law, I, Lee Foster-Wilson, am the data controller of your personal information. If you have any questions or concerns, you may contact me at info [!at] bonbiforest.com. Alternately, you may mail me at:

Tretheake Manor, Tregony, Truro, Cornwall, TR2 5ST