BonjourHandmadeDIY

Please contact me if their is any issues at all with your product. We strive on your 100% satisfaction!

If you are unhappy with your purchase, please contact me and return it within 7 days upon reception. You will be reimbursed for your purchasing price only - not shipping. Products must be in condition received. Buyer is responsible for paying return shipping. Once returned item is received, I will issue a credit within 3 days.

You can pay through Paypal, credit cards and Etsy gift cards.

Bonjour Handmade ships worldwide. We always ship your order within 24-72 hours but we don't ship on weekends and holidays. We will inform you when we'll post your purchase.

All packages will be shipped only to the address provided with Paypal or Etsy.
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IMPORTANT INFO / COVID-19:
As the world continues to take the necessary precautions to combat the global pandemic, we see the impacts this has on shipping and e-commerce overall. Specifically, transportation availability and changing border relations have caused significant delays in shipping across the globe.

U.S. Shipments:
USPS, our partner for U.S. shipments have been experiencing delays in shipment processing, tracking and delivery. This is due to reduced domestic and international airline flight availability and strict safety precautionary measures. In short, delays are expected for all U.S. shipments.
-For Priority and First Class Mail services shipments delayed on average by an additional 1-2 business days
-Parcel Select and Media Mail (ground shipments) are seeing severe delays for delivery and tracking updates

Canadian Shipments:
Canada Post, our partner for your Canadian shipments is reporting significant delays to shipment processing and delivery as they prioritize the safety of their staff and customers. As more consumers opt to shop online during the pandemic, they are experiencing some of their highest non-holiday numbers, particularly in their larger processing facilities such as their Mississauga gateway.
-Shipments within Ontario are experiencing delays up to 5 business days
-Shipments within Montreal are experiencing delays up to 4 business days
-Shipments within BC are experiencing delays up to 2 business days

International Shipments:
International shipments have seen the biggest delays as many countries take the necessary precautions to minimize the spread of the virus. Depending on the destination country there are both service disruptions and some countries have suspended mail acceptance due to the limited availability of flights for transporting shipments.
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♥*¨)
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(¸.·´ (¸*´¨(♥ REGULAR DELIVERY TIME:

Canada: 1 - 2 weeks
USA: 1 - 3 weeks
International: 1 - 4 weeks

Items are carefully wrapped and/or boxed and sent via Canada Post letter mail or light packet (to keep our postage costs down, no tracking or insurance is included). Mail upgrades and insurance are available upon request; please contact us for revised shipping fees.

Shipping fees cover the cost for mailing, packaging, and handling.

If you are ordering outside of Canada, your order may be charged customs fees ~ taxes, duties, processing fees, etc. ~ when it arrives. The shipping charges you pay do not include customs fees. If you are not familiar with the customs fees in your country, please check with your local customs office for more information.

Dear Canadian customers, please note that due to various government rules
and regulations, I must collect the appropriate taxes based on your
province. (GST or HST or TVQ)

* Variations and One of Kind pieces:
Please be aware that natural products can present variation on color, shape and size. Each dye batch will also present a slight variation, so just to make sure you have the same bead color, get as many beads as possible to finish your project. Some of our beads and jewelry are “One of Kind” and we may not get it again.