OVERVIEW

Gowns and apparel produced by Boom Blush are made-to-order and are made to fit individual size and height. We also allow to request changes to the design based on bride’s body shape and preferences. All communications regarding measurements and customisations are held through our website domain emails, such as hello@boomblush.com or stylist@boomblush.com or through our Etsy shop.

ORDERING PROCESS

When you place an Order for a Product and make a payment, we agree to provide you with the Product that you have ordered in accordance with our Terms of Service. When you have placed your Order, you will receive an automatic confirmation email with your order details. Later you will receive and email from our stylist with further instructions regarding your measurements, and an estimated date by which your product will be shipped to the address provided in your Order.

PRODUCT SIZE AND MEASUREMENTS

All our dresses are produced to your exact size range and height. After you place the Order, we will send you our measurements guide. It is advised to get your measurements professionally taken at a seamstress/tailor and then send them through to us. You are responsible for providing us accurate and true measurements that have been taken according to the instructions provided to you by our stylists. After we receive your measurements, we will produce your gown according to the size range you fit into, your exact height and the unique proportions of your upper and lower body length. We may (at our option) split different parts of the dress onto different sizes based on the measurements we receive in order to produce the dress as close you your measurements as it is technically possible. Please be aware that the dress may not fit you perfectly due to the remote production process and you may need to seek Alteration Services. You agree that you will not be entitled to a refund or other compensations if the measurements you’ve sent us are incorrect.

When providing your measurements, you agree to take into considerations any body measurement fluctuations that may occur between providing your measurements and completion of your Order. You agree that you may not be entitled to a refund or other compensations if your body changes due to measurement fluctuations.

We offer customisations to our Products, as well as custom designs. You acknowledge that we may not be able to provide some customisations due to fabric restrictions and design. Additional fees (Additional Fees) may apply to customisations.

PRODUCTION

After we receive your exact measurements, our stylists will contact you and let you know if there are any minor changes to the design that could be made in order to make the dress look better on your body type. Our stylists will guide your every step of the way to ensure your gown arrives beautiful and fits you perfectly. You Order will be shipped to your shipping address within 3 months (unless different time was discussed) after the payment of the Order price is made in full and received by us, unless the Order is a rush order. In this case you agree to pay the applicable rush fee according to the information provided on our Website (Rush Fee).

Rush Fees to all priority made-to-order gowns are:

USD 250

EUR 250

NZD 300 + GST

AUD 300

GBP 250

Your order will be dispatched at least 6-8 weeks before your wedding date, to ensure you have enough time for any possible alterations.

SHIPPING AND DELIVERY

All our dresses are made-to-order and shipped within 3 months unless we have discussed and confirmed different production time. We only ship your Order once all the payment and delivery details have been approved. Charges for delivery are included in the Product Price. We ship worldwide using Fedex express and your order should arrive within three to ten working days. Once your order has been shipped, we will send you an email confirming the shipping details, with a tracking number. Every delivery must be signed for, as we need proof of delivery. Any delivery date or time specified by us is an estimate only, and we will not be liable for any loss or damage suffered by you resulting from any delays in delivery. You acknowledge that estimated shipping date provided to you may be rescheduled as a result of factors outside of our reasonable control (for example, natural disaster, an act of god, war, acts of terrorism, pandemic) (Force Majeure Event).

EXCHANGE AND RETURNS

As your dress is made especially for you to your dress size range and exact height, we are unable to offer returns or exchanges unless in the event of a genuine manufacturing fault. All items undergo high-grade professional quality control to ensure fabrics and manufacturing are of the highest standard.

We recommend to try on your dress as soon as you receive it and let us know if the dress doest not fit you within 7 days of receiving your order. If you have lost or gained weight, we recommend contacting our stylist for guidance and an advice to provide to your preferred local tailor.

If you wish to cancel your order, you are allowed to do this within 5 working days. The cancellation fee will be applicable and will covers the cost of lace allocation and pattern preparation associated with your order. After 5 working days you will be unable to cancel you order as the gown will have gone immediately into production.

Sale items marked as “Sample” cannot be refunded, please choose your size carefully and contact us if you have any questions regarding a Sample condition and sizing.

We will provide the Products in accordance with the consumer guarantees in the New Zealand Consumer Law. Nothing in these terms and conditions shall be read or applied so as to exclude, restrict or modify or have the effect of excluding restricting or modifying any rights you have under the New Zealand Consumer Law. If you believe that your gown has any flaws, please take detailed photographs and your updated measurements and email them to hello@boomblush.com. Please note that when the Products are returned for quality problems we will examine them. If a product fault is minor and can be fixed, we will fix the fault within a reasonable time and cover the shipping costs in order to do so. According to New Zealand Consumer Law we may remedy the defect (at our option) by (a) fixing the product; (b)replace it with another identical product; (c) refund you the Order price. Please note that the product colours, trim and fabric may vary from what is displayed on your computer monitor. Let us know if you would like to schedule a video call or order fabric swatches before you place your order. Our stylists will guide your every step of the way to ensure your gown arrives beautiful and fits you perfectly.

LIMITATION OF LIABILITY

We will not be liable for any loss or damage suffered by you arising from: (a) the product not being ready by your wedding date due to a Force Majeure Event; (b) your measurement fluctuations (c) any damage to your product caused by you; (d) any modifications or alterations performed on the product by you or a third party; (f) loss, damage or delay whatsoever occasioned to you as a direct or indirect result of late delivery or non-delivery of the Product caused by third party.

INDEMNITY

You will be liable for and indemnify us against any direct, identifiable and reasonable loss or claim suffered by us (whether based in negligence, tort, statute or in any other way) as a result of any breach of these Terms by you, and the exercise of our rights under these Terms pursuant to such breach.

INTELLECTUAL PROPERTY

You accept that all intellectual property rights subsisting on this website and in the Product is owned by us and remains our exclusive property throughout the world. Such rights include rights relating to our gowns and you must not replicate or copy the design or any part of it. This also includes website's content and any confidential information, whether or not they are reduced to material or tangible form. Copyright in this website (including text, graphics, logos, icons, sound recordings and software) is owned or licensed by us. You must not do anything, or omit to do anything, which may infringe our intellectual property rights except where expressly authorised by these terms and conditions.

By submitting material to us through our website, Etsy shop, by emails or social media accounts, you are permanently giving us all rights to the material, including the right to reproduce, communicate and adapt the material.