BorneoBatikraft is taking a short break

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Note from shop owner Hi everyone, we're currently on vacation mode while we make some changes to our shop. Terribly sorry about the inconvenience. If you have any questions regarding products or purchases or would like to buy something, do please feel free to send a convo and we'll still get back to you ASAP!

Note from shop owner

Last updated on Nov 27, 2017

Hi everyone, we're currently on vacation mode while we make some changes to our shop. Terribly sorry about the inconvenience. If you have any questions regarding products or purchases or would like to buy something, do please feel free to send a convo and we'll still get back to you ASAP!

Borneo Batikraft

Contact shop owner

Borneo Batikraft

Shop policies

Last updated on March 15, 2016
// WELCOME TO BORNEO BATIKRAFT™ //

Enjoy the elegance and luxury of exceptionally fine hand painted silk when you need that extra something special to make yourself stand out!

All our batik art is hand crafted on quality silks and silk blends using traditional copper tools and wax, then hand painted, dried, set in fixer, boiled and ironed to ensure colour-fastness and long-term durability.

Our own designs typically boast Sarawakian motifs and are truly Borneo! A wistful remnant from the old country on lonely days :)

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
Returns and exchanges
All items are double and triple and obsessively checked before being sent out. As every single piece is 100% handmade and one-of-a-kind, please allow for human made imperfections should there be any as this is what makes every item in the shop unique and gives it it's personality and warmth.

Unfortunately, due to previous abuse of our liberal refunds and exchanges policy coupled with the special occasion nature of our items, We are no longer able to offer refunds or exchanges . Please please please choose carefully before you buy and understand that the item you receive is absolutely handmade and UNIQUE and may not be the exact item shown (but will be very similar).

If however, your item arrives damaged or significantly different from what you believe you have purchased, please do let us know ASAP and we will see what can be done on a case by case basis.


// CANCELLATIONS//

Stage 1: PLEASE PLEASE PLEASE submit cancellation requests within 24 hours of your purchase. Any cancellation requests made during the first 24 hours including for custom orders, will be refunded in full.

Stage 2: If you submit a cancellation request anytime after the first 24 hours of purchase, chances are we will already have started working on your fabric. We really do want to be as fair as we can be here, so when you ask us, we will let you know if we have started on your item yet. If we have not, a full refund applies. If we HAVE started sketching/waxing/painting or working on your order (e.g. designing your request etc.), a 15% fee (15% of the price of your item only) will apply in order to cover a portion of the materials and time already used. We are sorry about having to do this, but we take our craft very seriously and spend a considerable amount of time, effort, and quality materials on every single order. We take this opportunity to respectfully request that customers PLEASE consider their potential purchase seriously before making it.

Stage 3: If we have already shipped your item (shipping proof either via marking as shipped or being in possession of a tracking number given by the post office) – CANCELLATIONS CAN NO LONGER BE MADE. As a goodwill gesture, you may opt to return your item to us by leaving it unsigned for so it will reroute back to sender. Once the item returns to us UNCLAIMED, we will issue a refund for the cost of the item ONLY minus a 30% restocking fee.


PLEASE NOTE THAT STAGES 2 and 3 DO NOT APPLY FOR CUSTOM ORDERS!!!!!
Payment
We accept Paypal.

If you are paying via E-check, please note that items will only be shipped after payment has cleared. This takes around 3 - 7 working days according to PayPal.

Custom Orders: We will discuss your needs fully before sending you a quote. If the terms are agreeable, we start work after the order has been paid for in full. All custom orders must be paid for in full before we start creation. We WILL discuss your needs fully and ensure that all details are twice and trice gone through before we start.

Note: Almost everything in the shop is custom made to order. We will always try our best to be the quickest of cats, but in general, please do try your best to make any custom orders well in advance.

You can send us a message on the site or feel free to send us emails directly on borneobatikraft [!at] gmail.com
Shipping
// SHIPPING //

We will ship items via the French postal service La Poste, the Malaysian service Pos Malaysia, or the Italian Poste Italiane. If you are purchasing expedited shipping, we will ship via DHL. We can generally ship to wherever you are in the world. For some "high risk" countries, we will only be able to ship via DHL. Please note that buyers are responsible for any and all duties and customs charges that may be incurred.

***WE COMBINE SHIPPING!!!! Do ask us about it if you are thinking about purchasing multiple items and SAVE!***

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Most items in the store are made to order. We ship all orders as soon as your item has been completed - following receipt of payment. If you have placed a custom order, please be prepared to wait up to 1-6 weeks for completion of order before shipping (Lead time is "worst case scenario" only. Generally, you will not be waiting more than a week, however, anything requiring sewing may take longer).


For ready-to-ship items, we try our absolute best to ship 1 to 5 working days after payment. Some times will be busier than others which may result in us shipping 2-3 days later than that.


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Shipping duration is advised for:
Almost Everywhere: 11 - 21 working days from airport to airport (this means not including public holidays, weekends, and any time spent in customs)
Israel (via France): 28 - 49 working days


HOWEVER, we are noticing these more realistic times below:

● Singapore, Hong Kong, Japan, Korea (Normally 1 - 2 weeks)
● France (Normally 2- 3 weeks)
● Germany, Brazil, Italy, Greece, South Africa (VERY, VERY DIFFICULT TO SAY - delivery heavily depends on time spent in customs checks. Final delivery may be very slow if parcels are held by customs or in the case of South Africa, the SAPO. We have experienced anywhere from 2 - 6 weeks, up to 3.5 months!!! PLEASE do note that such delays can happen for items going to these countries, before committing to your purchase. For customers from these countries, we recommend purchasing EXPEDITED SHIPPING.
● Australia, UK, Canada except to Vancouver or via Vancouver (Normally 2 - 4 weeks) PLEASE NOTE:
---->>> Tracking will NOT be picked up by Australia Post after items leave Malaysia
---->>> Tracking to the UK is only partial. Items will be marked as "Delivered" when received by buyer, but they will not be tracked all the way by Royal Mail after leaving Malaysia.
---->>> As of 2016, Tracking will NO LONGER be picked up by Canada Post after items leave Malaysia.
● Canada VANCOUVER, or going VIA VANCOUVER (Normally 4 - 8 weeks ***PLEASE EXPECT DELAYS***)
As of April 2014, Items going to or through Vancouver (specifically the Vancouver Pacific Processing Centre) are HEAVILY DELAYED. Any deliveries going through the Vancouver PPC first, seems to take AT LEAST 2-6 weeks longer than if they are sent out through to the rest of Canada.
● Israel - Pos Malaysia offers no shipping to Israel. As such, we will ship purchases to France first, and then onwards to Israel. Shipping duration to your address will be around 4-8 weeks since the item needs to travel in a most roundabout manner. We are sorry for the additional shipping cost incurred in order to process this, but we have absorbed around 30% of the cost in our best efforts to offer the same, fair shipping to customers everywhere :)


WE ARE VERY SORRY FOR ANY DELAYS DUE TO POSTAL/CUSTOMS ISSUES. Unfortunately, we need to rely on global postal networks and items WILL need to be held in customs for a varying amount of time depending on each respective country entered. This is COMPLETELY and UTTERLY out of our control. We can offer you estimated delivery times but in the end, patience is key :)


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*****NEW AND IMPORTANT SHIPPING INFORMATION FOR USA, PLEASE READ, SORRY FOR YELLING BUT THIS IS REALLY IMPORTANT!!!!*****

--->>>> As of 1st October 2015, USPS no longer tracks Registered international parcels coming into the USA due to a policy change. Items will be tracked until they leave Malaysia. Don't worry though, you'll still get your parcel if you are home to sign for it. If no one can sign for it at your residence, you should receive a peach colored USPS notice for pick-up/re-delivery.

IN THE EVENT you have waited 3-4 weeks and have yet to receive a knock on the door or a pick-up notice:

1) PLEASE, PLEASE, PLEASE call your local post office to see if it is waiting for you there. Postmen are only human and may forget or bypass your residence if they are busy or forgetful. Quite often, packages are sitting in your local post office collecting dust. We STRONGLY ADVISE calling because parcels will be rerouted back to sender if unclaimed within 15 days.

2) If the item is not in your local post office, PLEASE do call USPS to see if they can get a handle on it (quite often the item is still at least partially tracked because USPS is still obliged to provide a signature for registered items upon paid request, but just not publicly visible). Please call:


USPS® Customer Service

Call 1-800-ASK-USPS® (1-800-275-8777)
Hours of Operation

Monday - Friday 8 AM - 8:30 PM ET
Saturday 8 AM - 6 PM ET


To speak to a real person:

i) After first automated prompt say: DELIVERY ASSISTANCE

ii) Wait for more options then say: OTHER DELIVERY QUESTIONS

iii) You will be told that "All of our representatives are assisting other callers". Opt for a call-back by pressing "1" and leave your contact details.


You won't have to wait on hold for 40 minutes and USPS will call you back and help you track your item so you'll know where it is in the country and how much longer you will need to wait.

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Need something in a hurry? Well, it's possible but pricy. We'll use Fedex, EMS, or DHL - whichever is cheapest at the time, which is an ouchy $35 - $57 per 500grams (may go up or down depending on fuel surplus and rates of the moment). Let us know and we'll check the rates and arrange it for you.

Packing is no frills - weight is money out of your pocket! We musn't!


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International buyers are responsible for any and all charges related to delivery, including, but not limited to, clearance and/or customs fees, duties and/or taxes, and any brokerage fees that may be charged by the shipper. Please be familiar with the laws of your country.

Questions about this? Send us a message and ask :D We'll try to shed as much light on it as we can for you!
Additional policies and FAQs
// FAQs //

Q: Your photos are extraordinary! Who takes them?
A: Francesco Formisano from Wildnis Photography Stories takes all our pictures! He is awesome sauce! Check him out here: https://www.etsy.com/shop/WildnisPhotography or on his website here: www.francesoformisano.com

To see some more of our Batik photos and to get some ideas as to how to wear your Batik you have just ordered, come visit our gallery at www.borneobatikraft.com :) (a work in progress - our website has died due to some bad hosting. Please come back later!)

Q: Custom Orders?
A: Are welcome! Contact us to discuss your needs and wants! Tailoring is available but we will need your measurements.

Q: Wholesale?
A: Encouraged! Contact us!! We really, really, really want to make this a full time job! Hooray! ;D

Q: Consignment?
A: We cannae! :(:( Sorry!