Kasinda Schaefer on Dec 29, 2015
I opened it in the office this morning and:MOLD!!!
Victoria Moore on Dec 21, 2015
I received this item pretty fast but it did nothing for my eye as far firming is concerned but it did moisturize my under eye area.
Victoria Moore on Dec 21, 2015
I received this item pretty fast but the color was to light still use it as a moisturizer.
Our goal is to provide you with many fun and positive shopping experiences. Our shop policies are as follows:
Accepted payment methods
- Accepts Etsy gift cards
- Other Method
Cancellation is accepted within 24 hours after submitting an order.
Make sure that the shipping address for your delivery is correct. Incorrect address cause delays or may fail to be delivered. We are not responsible for orders shipped to an invalid shipping address.
Orders ship via USPS (First Class or Priority Mail, depending on weight). Our shipping charges include cost of mailing packaging material, postages, handling and USPS shipping fee. Shipping fee is based on USPS rates and may vary depending on package weight. USPS does not provide tracking number for First Class or Priority Mail. Upgraded or expedited shipping options are available, if you contact us before placing your order. We strongly recommend buying purchase insurance, since we are not responsible for USPS losses. Combined shipping rates are available for two or more items shipped together.
For customers outside the US:
International customers are responsible for all fees associated with shipping to their respective countries. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond the original delivery estimates.
Refunds and Exchanges
Skin care and beauty products are highly individualized things; every person’s skin has unique characteristics and history. Even though Botanical Labs’ products contain all-natural ingredients of the highest quality, we may not 100% guarantee that your skin will respond nicely to our products.
If you are not 100% satisfied with your purchased product(s), please contact us before leaving a feedback to discuss possible credit or replacement.
Additional policies and FAQs
Due to minimal use of synthetic preservatives, typical shelf life of our products is 6 months. To extend shelf life, we recommend keeping our products refrigerated.
Sensitivity to ingredients:
Our products are intended for external use only.
Each item’s description contains the full list of ingredients used. Please take your time to read detailed product description and make sure you are not allergic to the listed ingredients. By purchasing/using BotanicalLabs' product buyer accepts full responsibility for allergic/adverse reaction to it.
If pregnant, nursing, suffering from any medical condition, or taking medication, consult a health care practitioner before use.
Do not use on broken or abraded skin. Before use, test a small amount of the product on elbow skin to make sure you do not have an allergy.
In case of redness or skin irritation stop the use of the product immediately and consult your physician.
Keep out of reach of children. Not to be used by children under 12 years of age.
Botanical Labs products should not be used for prevention and/or treatment of medical conditions.
Thank you for your interest in Botanical Labs! Your opinion is very important to us. Please let us know if you have any questions or suggestions.