TheOldBridgeStudio

Brighton, United Kingdom

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A buyer bought a gift from this shop and gave it a 5-star review!

TheOldBridgeStudio is taking a short break

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Note from shop owner Due to a family loss I have closed the shop for a while.

Note from shop owner

Last updated on Aug 4, 2022

Due to a family loss I have closed the shop for a while.

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Shop policies

Last updated on May 10, 2022

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Welcome to the policies section of our shop. I will try to keep everything short and simple with as much clarity as possible. If you need any more information or something isn't clear enough, don't hesitate to ask!

Accepted payment methods

Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I take my work very personally, the greatest thing in life is a happy customer, I would be so devastated if I delivered an item that was not up to the highest standards and would do anything in my power to fix any issue. I am more than happy to exchange standard items if the wrong size is ordered and will replace the item with an equal item of your choice, it may not always be possible to make an exact replica of the original where vintage or non replaceable fabrics have been used.

Please be extremely careful when taking measurements for custom items, alterations may not always be possible which may mean starting an outfit from scratch which could cost more money and time. If you have any doubts or queries about measurements, please don't hesitate to ask!

I would never abandon an unhappy customer and would always seek to resolve any issue with the greatest speed.
Payment
I use paypal for our payments for ease and security. Unfortunately it is not possible to process international money orders and cheques. I expect payment within 7 days of purchase unless other arrangements have been made. If a problem arises, please let me know.

Items can only be dispatched after being paid for.
Shipping
I ship all items using parcel2go courier services that rely on DHL and other independent domestic and international companies rather than royal mail.