Bramble & Oak
BramblesandOaks' Shop Policies
Thank you for stopping by my shop.
If you have any additional questions or requests please feel free to contact me.
You can pay with PayPal even if you are not a registered PayPal user. Once you have checked out on Etsy and submitted your order, click the "Pay now" button. On the bottom of the PayPal page you will see the option to pay with a credit card without having to register.
Please make sure that your Paypal address matches and is correct.
Orders are processed once payments have cleared.
The item will be shipped to the address listed on your Etsy profile (and not your PayPal address) unless you instruct me differently.
Please make sure you fill in a complete Zip or Post Code.
This will get all of your packages faster to you as the package will be sorted faster.
- If you are new to Etsy, Click the link below for guides how to Buy an Item:
Please notice that the original colours may differ a bit from what you see on your monitor. But I promise that the original items colours are great!
For any questions regarding the two-step checkout and payment process here on Etsy you can use this tutorial: http://www.etsy.com/help_guide_checkout.php
All my items listed are ready to ship.
Your item will be shipped within 1-2 business days unless otherwise notified.
All items are shipped via Royal Mail 1st Class, Airmail + signed for. If you do not want 'signed for' please indicate when checking out.
Orders usually arrive to most areas of the UK within a day or two at most. Europe usually takes 3 days and further afield 1-2 weeks.
In cases where package is kept at the customer's local post office, it is the customer's responsibility to collect the item. No refunds shall be issued for non-collected items.
Customers are responsible for all customs and duties.
If you need your order ASAP - please contact me prior to purchase and I will send you a quote for express shipment.
Unfortunately, delays in the postal service and during holidays are out of my control and thus I cannot be responsible for them.
I will happily ship straight to the giftee and will include a personal note on request. Please just leave information in the note to seller at checkout.
I can ship gifts to other addresses, please just let me know during checkout.
Refunds and Exchanges
It is very important to me that you are pleased with your purchase.
If you are unhappy with your purchase for any reason please contact me and we will find a solution.
I accept returns within 30 days for undamaged items. Please contact me before sending the item back and let me know the reason for the return.
Refund will not take place until after receiving returned items. Shipping fees are not refundable.
brambleandoak [!at] rocketmail.com
Last Updated May 8, 2013