BrandalynsPaperie

Because the majority of my items are custom made just for you and made to order, I am not able to accept returns. If there is an error with your order please contact me within 48 hours of receipt and I will do our very best to solve the problem. I will not accept returns for delayed shipping as this is out of my hands as well as for incorrect addresses. I will resend your item, at the cost of the buyer since I have no way of knowing if your address on file is correct or not. PLEASE DOUBLE CHECK YOUR ADDRESS AT CHECKOUT.

For all orders, including existing listings and custom orders, payment must be received in full before I will make/ship the order.
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BY COMPLETING A PURCHASE IN MY SHOP YOU HAVE AGREED TO MY SHOP POLICIES. Since it is your responsibility to know and understand my shop polices before ordering please take the time to read them BEFORE hitting “Confirm” on your order. I include a link to them in each product listing in my shop and you may find them here as well: https://www.etsy.com/shop/BrandalynsPaperie?ref=hdr_shop_menu#policies

If you would like to purchase multiple items from my shop at once all you have to do is add an item to your cart then go to the next listing and do the same until you have added all your items, shipping will automatically combine and you can checkout all at once. I will make and ship all your items together!

Most orders are shipped via First Class Mail which averages 3-5 business days for delivery once mailed. PLEASE DOUBLE CHECK YOUR MAILING ADDRESS AT CHECKOUT.

Priority Mail, averages 2-3 business days for delivery once mailed and has insurance up to $100 included.

**These are just average time frames and cannot be guaranteed. Shipping Time can be delayed due to the Holidays and Weather, I can not be held responsible for packages that are lost, ruined, or stolen once in the possession of the post office.

*If you want to insure your package you need to contact me as that is an additional charge, or you can choose Priority mail which comes with $100 insurance included. I am not responsible for packages that are lost/damaged in the mail.

If you are purchasing for a party, please take into account the turn around time for the item you are interested in. If you are running short on time, shipping upgrades are available at checkout. I will not accept returns for delayed shipping as this is out of my hands.

International orders: If fees or taxes are occurred during shipping for customs duties, they are the responsibility of the buyer. Once I mail your package I have no control over how long it will take to arrive to you no matter which mail class you have chosen to have it sent. Tracking for First Class Mail is available to some countries, but not all at this time. I cannot guarantee your package will be tracked once it leaves the United States. You may upgrade to Priority or Express International to speed up the time it takes for your order to arrive to customs in your country, but it can still take your country's customs additional time to get the package or notice of arrival to you.

International orders may have duty and/or tax fees that are due when your order arrives depending on the country. That is your responsibility as the customer to be aware of the duties and taxes for your country. It is illegal for me (Brandalyn's Bowtique) to pay the duty, taxes or fees to your country since we do not reside there and it is the buyer’s responsibility. I have no control over who may be charged a duty tax and what that might be. All orders are marked with what items are included inside on the customs form with proper values of the items in your package. It is illegal to mark a package as a gift or understate the value on the customs form. This simply will not be done in my shop.

Here is the link to a duty and tax calculator:

http://www.dutycalculator.com/new-import-duty-and-tax-calculation/

I love custom orders! If you want something personalized, customized or if you have something in mind that you don't see in my shop, please let me know. I am happy to see what I can do for you!

Everyone's computer monitors are different and although I do my best to describe colors accurately, there may be some differences.