BrassIsaac

Brass Isaac

New York, United States · 334 Sales

BrassIsaac

Brass Isaac

New York, United States 334 Sales On Etsy since 2009

0 out of 5 stars
(95)

BrassIsaac is taking a short break

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Anna Boksenbaum

Contact shop owner

Anna Boksenbaum

Reviews

No reviews in the last year
James Ward

James Ward on Jun 5, 2015

2 out of 5 stars

Item never arrived. A month after ordering I requested an update but after getting no response, a week later I opened a non delivery case. To their credit, the seller then did finally respond and apologize and explain things had gotten crazy and I got lost in the shuffle (the reason I am giving 2 instead of 1 star). And they then issued a full refund, but it took a week+ of attempted contacting and for me to open both an Etsy and Paypal case. This sellers history seems to suggest a good seller, but clearly things didn't work out in my case. It also meant I had to scramble to find another gift that sadly was not nearly as personable as I wanted. Very disappointing.

Ruca Lyfe

Ruca Lyfe on Dec 26, 2014

5 out of 5 stars

Beautiful!! Thanks for customizing it for me!!

Beth

Beth on Nov 17, 2014

5 out of 5 stars

Quick service. Smaller than I thought it would be, but that was my fault. Can't wait to give it as a Christmas present.

View all 95 reviews

Shop policies

Last updated on August 5, 2012
Welcome to BrassIsaac's shop policies. Customers are a top priority here.

Accepted payment methods

  • Accepts Etsy gift cards
  • Money Order
  • Check
Payment
We accept Paypal, money orders, and checks. Everything in the shop is made to order. Please anticipate at least seven days before shipping on all orders. If you have a deadline please let me know! I can always accommodate earlier requests. Please contact us immediately, or within the 7 days from date of payment, if you need to cancel an order.
Shipping
Your order will be shipped through USPS.
Refunds and Exchanges
All items are eligible for return, except in the case of regular wear and tear.

Items must be returned within two weeks of receipt of the order.

BrassIsaac is not responsible for items lost in the mail.
Additional policies and FAQs
For the monograms, please provide the initials in the order in which you want them to appear.