BrassingtonHollow

Shawnee, Kansas · 3087 Sales

BrassingtonHollow

Shawnee, Kansas 3087 Sales On Etsy since 2014

5 out of 5 stars
(643)

Announcement   Thank you for stopping by! Please note that due to a high demand, our shipping time is currently about 10-12 weeks for any book listed in my shop. Everything is handmade to order and a great deal of time and care goes into the making of every one of our items just for you. If you have questions about shipping times, just let me know. :)

Message me if you would like a book that I do not offer. Please see our "Policies" page for further information on custom books.

Announcement

Last updated on Dec 30, 2017

Thank you for stopping by! Please note that due to a high demand, our shipping time is currently about 10-12 weeks for any book listed in my shop. Everything is handmade to order and a great deal of time and care goes into the making of every one of our items just for you. If you have questions about shipping times, just let me know. :)

Message me if you would like a book that I do not offer. Please see our "Policies" page for further information on custom books.

Shanon Smith

Contact shop owner

Shanon Smith

Reviews

Average item review
5 out of 5 stars
(643)
Christine Anne

Christine Anne on Jun 24, 2018

5 out of 5 stars

I ordered 3 total and they all came out amazing. I gave one as a gift and the person receiving the gift was thrilled. The quality is top notch. I cannot express how much I adore them.

Christine Anne

Christine Anne on Jun 24, 2018

5 out of 5 stars

I ordered 3 total and they all came out amazing. I gave one as a gift and the person receiving the gift was thrilled. The quality is top notch. I cannot express how much I adore them.

Christine Anne

Christine Anne on Jun 24, 2018

5 out of 5 stars

I ordered 3 total and they all came out amazing. I gave one as a gift and the person receiving the gift was thrilled. The quality is top notch. I cannot express how much I adore them.

Kelsey Haver

Kelsey Haver on Jun 19, 2018

5 out of 5 stars

I just received this item and I am so thrilled and excited! It is absolutely stunning. I can't wait to give it to my boyfriend :)

joshua lester

joshua lester on Jun 15, 2018

5 out of 5 stars

perfect. long wait but was explained in the order... very happy

View all 643 reviews

Shop policies

Last updated on January 26, 2016
Hello, thank you for stopping by! Here at Brassington Hollow, all of my products are made by 1 person, me, Shanon! From designing and fabricating, to answering messages and book keeping, I do it all. If you ever have any questions about my products, just send me a message and I'll get back to you as soon as I can!

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
If you would like a refund, please contact me within 3 days of receiving your item. I will refund an item if it is

1. Damaged upon arrival
2. Not as described
3. You're not pleased with the quality or look of an item

If you would like to return your item, I will refund you the price of the item only, not the shipping, and you are responsible with paying for the return shipping. I also offer exchanges for the same amount of the item. For instance, if you bought the 1st Harry Potter pillow book, received it, but then decided you'd rather have the 3rd book, I will exchange your book for you, but again, you must pay to have the item shipped back to me.

I do not offer refunds on custom items unless they arrive damaged. I always have customers proof their items before I order the fabric to ensure it is to their liking.
Payment
I accept credit cards and PayPal.
Shipping
One of the biggest cons in my shop is that because I'm a one woman shop, orders do take a bit longer to get out. Normal shipping time is about 3 weeks from the date your order is placed, but at high volume times, this can take even longer. If there is a deadline you need your order by, I will do my very best to meet it, but I cannot guarantee anything. Custom orders can take even longer, as I have to design your product and I like to confirm with you before placing the order for fabric.

DOMESTIC SHIPPING (Within America)

All packages shipping in America will be shipped via USPS and have a tracking number. I'll send you this number once your item ships. Shipping within America usually takes about 3-5 days. I do not offer insured shipping.

INTERNATIONAL SHIPPING (Outside America)

Any packages shipping internationally will NOT have a tracking number, as the shipping facility we use does not provide one for international orders. I do provide you with a customs number, which can be helpful if your package is held in customs. Some countries may require a customs tax to be paid before the item can be delivered. This will be paid by you, the buyer, and Brassington Hollow is not responsible for paying or reimbursing customs tax.

International shipments vary by country, but to Europe, it usually runs between 7-14 days. If your item has not arrived after 2 weeks, please check with your customs office as it may be held up there.
Additional policies and FAQs
FAQ

1. Do you offer custom books?
I do! Custom books are $50 each. So, here are some things to consider when ordering a custom book:

1. Front cover art
2. Back cover art
3. Inside cover art (this is usually a picture or a quote)
4. The first page of the book. I can do any page, but I typically do the 1st.
5. The side fabric for the 'pages'. This is meant to look old and worn, and I like to use text from the actual book. My Harry Potter books all have spells along the pages, so it's similar to that

I can replicate a cover or make one from scratch, it's whatever you want. Once I make you a custom listing and you buy it, I'll start designing. I'll send you proofs along the way to make sure it's exactly what you want before ordering the fabric.
Message me for details about your own custom book!

2. I need my item by a certain date, can you expedite it?
I will do my best to try and get your item to you by the date you need it. Most pillow books take at least 3 week to ship out from the date ordered, but I always try to get them out as soon as I can. Some dates are just not possible. For instance, if you needed a book within 1 week, that probably won't be possible. But, do ask me if you have any questions and I'll try me best!

3. Can I customize a book?
Yes! Since all books are made to order, I can customize them in any way. My most popular request is for a name or special message to be sewn in to the inside cover under the inside cover art. A lot of people request someone's name, the date, or even their Hogwarts House. I can also change up the inside cover art, change the book cover art (for instance, if you want a different version of a Harry Potter cover, I can do that) or change a book's background color. I can even change the book page. I offer the 1st page in every book, but I can do any page from the book if you want. Message me for details!

4. Can you send this item as a gift?
Yes! I will send your item to any address you list. If you mention that it is a gift when ordering your item, I won't include a receipt in the package. I will also print out a note on paper to include if you wish, just leave the details in the 'message to seller' when buying your item. I do not offer gift wrapping at this time.

5. Why does it take so long to get my item?
See here - https://d1sb2vhc1h1lwk.cloudfront.net/designs/139635/Preview/c62b29/grid.jpg

But in reality, I'm just 1 person. I design, order fabric, cut, sew, glue, paint, package, print files, and ship every item that is ordered by myself. Another reason pillow books take a while is because they are made to order. This means that once you order your book, I then order the fabric from a company. That fabric can take up to 2 weeks to arrive at my door. Then, I have to start sewing it. Each book takes about 1-2 hours to do (80% of it is hand sewn) and I can feasibly only make 6-7 books a day, on a good day. I work about 10 hours a day between sewing and answering messages. But, I love what I do and I always try my best to get things out as fast as I can!