Announcement Currently the turn-around time is 90 days, not including weekends and holidays. Garters have a 14-21 days turn-around time, not including weekends and holidays. Please be aware that we do not carry stock of anything listed. When making a purchase please include the wedding date to insure timely delivery. For more information please visit the following link, http://www.etsy.com/shop/BridalSolutions/policy
Currently the turn-around time is 90 days, not including weekends and holidays. Garters have a 14-21 days turn-around time, not including weekends and holidays. Please be aware that we do not carry stock of anything listed. When making a purchase please include the wedding date to insure timely delivery. For more information please visit the following link, http://www.etsy.com/shop/BridalSolutions/policy
Anonymous on Oct 26, 2012
I ordred this months ago, have sent numerous emails. They never get back to you. Needless to say my wedding in 6 days away and it is still in the not shipped status. I dont even eant it now. I just want a refund. I have already goneout to Micheals arts and crafts and bought something else. As a bride I dont need the stress. Very poor business. They better refund my money.
Anonymous on Oct 23, 2012
Anonymous on Aug 19, 2012
Beautiful product, highly recommended!
Thank you for your interest in our company.
About us- We are a small home-based business that employs only one person and myself. And due to that, that is why there is such a long turn-around time.
Please be aware that we carry no stock of any of the items listed in our shop. All orders are started at the time of purchase in the order they are received.
At this time orders are taking up to 90 DAYS to complete, not including weekends and holidays, due to the amount of work already in progress. Garters are taking 14-21 days, not including weekend and holidays.
We have recently implemented new Rush Service Fees. Fees are listed below:
Garter Rush Fee $10
this fee will ensure your garter gets shipped out ASAP, which is about 1-2 days after purchase.
2, 3 or 4pc sets or different pieces, Rush Fees:
3 weeks $10
2 weeks $15
1 week $20
5pc sets or different pieces Rush Fees:
3 week $15
2 weeks $20
1 week $25
6pc set or different pieces Rush Fees:
3 weeks $15
2 weeks $20
1 week $30
Single item Rush Fees, such as a single Guest Book or single Flower Girl Basket
3 Weeks $5
2 Weeks $10
1 Week $15
Card Box Rush Fee:
3 Weeks $10
2 Weeks $15
1 Week $20
If you need rush service please contact so we can update the listing you wish to purchase.
We are commited in providing the best customer service. We will try our best to make your purchase as easy as possible. If you have made a purchase and have a problem or concern, please email us, before you decide to leave feedback, so we can resolve any problems, we are here to help.
Convos- We try our best to respond to convos as soon as we are able to, usually within 48 hours.
Accepted payment methods
Texas residents pay 8.125% sales tax.
We do combine shipping charges if multiple items are purchased.
We ship everything USPS Priority Mail, except for any large order containing a card box of any size, those are shipped USPS Parcel Post or FedEx Ground.
If you wish for large orders to ship a faster way please contact us for a shipping quote.
Insurance is optional for all items.
If for whatever reason USPS in unable to deliver your package and is returned to us, you will have to pay for shipping package back to you. Please understand that if you fail to purchase insurance, we are not responsible for loss or damage caused by anyone or anything. When postage is purchased thru Paypal for your item, you will receive an email from paypal shipping, stating that your package is ready for shipping.
We automatically ship to the address on your Paypal account, If your shipping address on your Etsy account differs, the Paypal shipping address will override the Etsy shipping address. We will not be held responsible if we ship to the address in your Paypal account and it turns out to be the incorrect address, please ensure that Paypal has your correct shipping address or contact us asap to verify a different shipping address, to avoid any problems or delays in shipping. Most of the time we will contact you to verify the shipping address, if they differ, that will delay shipping your item out.
We ship to the United States, Canada, United Kingdom, England and Australia.
International shipping is only done twice a week on Mondays and Thursdays.
Also please be aware that shipping to Canada takes 3+ weeks to arrive. Once it ships, it's out of our hands and we are not to be held responsible for shipping delays or for the lenght of time it takes to get to it's destination.
Refunds and Exchanges
Custom orders are FINAL SALE- no retruns or exchanges will be granted.
All handcrafted wedding items and special orders are non-refundable. No money will be given back. If for whatever reason you need to exchange an item, the buyer will pay for shipping item back to us and for shipping item back to them.
We inspect and pack our items carefully to avoid any damage during shipping.
If you refuse the package and it's send back to us, if a return is requested and granted*, or an unauthorized return is made, there will be a 10% restocking fee, a 10% inconvinience fee and seller fees incurred will be deducted from the selling price. All these fees are necessary due to the fact that time and supplies, such as shipping material, invoice paper, postage paper and ink toner is used to prepare your package for shipping. As always shipping fee is non-refundable. For example; selling price is $30.00, you will receive $24.00 less seller incurred fees.
*Returns may be granted under special circumstances if requested within 7 days. After 7 days no return will be granted, even if you meet the special circumstances.
Additional policies and FAQs
Special orders are always welcomed. If you are looking for a special wedding item, just ask and maybe we can help you in creating that item for you.
Special orders will be placed in my Etsy store and we will email you the listing #. Purchasing your item as soon as possible will prevent others from purchasing it.
****************Our Payment Plan*****************************
Creative Bridal Solutions Payment Plan
Welcome and thank you for your interest in our Payment Plan. This program was created in order to provide an additional service to current and future Brides. During this hard time in our economy, budgeting our money has become a priority. Our Payment Plan will help Brides purchase the items they truly want by allowing them to make weekly or bi-weekly payments.
This is how our Payment Plan works!
Payments are only available for purchases totaling $50 or more
* Brides will make a purchase as usual, during checkout they will need to add a note requesting the payment plan.
* We will email you an invoice with Paypal for ¼ of the total. The total is the price of the items, shipping and sales tax, if any. We will divide that total by 4. That will determine your weekly payment.
* You will receive an invoice weekly
* After items have been paid in full, they will be started and they will ship according to the completion times ship. Items will NOT be started until order is paid in full.
Our policy, due to the nature of our products, is that “ All sales are final” and due to this policy, if you stop making payments you will forfeit any payments that you have made so far. So this is a program for people who are serious about completing the program.
Sample Payment Plan:
Guest Book and Pen A= $75.00
$84.70/4= $21.18 a week