BritoniB

If any item arrives broken please contact us immediately (READ BELOW). We will need photos of the broken glass and images of the damaged package in efforts to submit a claim with the shipping provider. We will gladly work closely with you to replace your item or provide you with a store credit.

We do not offer refunds or exchanges to custom orders.

If for some reason item is broken, damaged in transit or even lost, please Contact Us ASAP - no more than 5 of days of delivery. In most situations, USPS claims department will contact you directly to schedule time to pick up the package for further investigation. Things do happen and we will take full responsibility to be sure your package arrives on time and in one piece! Your happiness makes us smile! :-)

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

All payments are requested upfront and accepted via PayPal. Send all monies to order [!at] drinkin3d.com Please note: PayPal charges a 3.5% transaction fee, which the customer is responsible for.

All shipments are insured and properly packaged with bubble wrap and packaging paper. Each package is clearly marked FRAGILE and carefully packaged; however, sometimes UPS discards the “Handle with Care” instructions and the glassware breaks...

BROKEN:
If for some reason item is broken, damaged in transit or even lost, please email me at order [!at] drinkin3d.com - within 5 days of delivery. If you would like for me to design a new glass or refunded you for a broken item, I MUST have a digital photos of the broken item AND the damaged package. In most situations, UPS claims department will contact you directly to schedule time to pick up the package for further investigation. After proof of damage, I will exchange out the item, shipping at my cost, or will send you a refund check. Things do happen and I will take full responsibility to be sure your package arrives on time and in one piece! Remember: Your happiness makes me smile! :-)

OVER-NIGHT & 2-DAY DELIVERY:
If you would like your order to arrive by an exact date, please provide this information when you place your order. To be sure your package arrives on time, you maybe responsible for a rush fee and overnight or 2-day shipping. If you choose to forego the additional shipping charges, I will not take responsibility for packages that do not arrive on time. (see our rush fee timelines below)

INTERNATIONAL:
International buyers are responsible for any and all duties and customs charges that may be incurred.

LOST:
There are no replacements or refunds for items that do not reach you with the address that is provided.

WHAT KIND OF PAINT DO YOU USE?
Not to worry, we use a water-based, non-toxic Acrylic Paint for glass and ceramics.

CAN I PUT MY BRITONI B® DRINK WARE IN THE DISHWASHER?
To cherish your BRITONI B® Drinkware & Gifts for a lifetime , we strongly suggest HAND WASH ONLY with warm water and dish soap. Leave standing to dry.
** If you choose to wash your glass in the dishwasher, you assume your own risk

HOW LONG DOES IT TAKE TO HAND-PAINT A BRITONI B® WINE GLASS?
As you will notice, each wine glass is truly unique. BRITONI B® Drinkware is individually hand-painted with an attention to detail that is examined and polished every element of design and stoke of my paint brush. With that being said, I average about 4.5 hours per glass. Please keep in mind, that is not the actual time it takes to paint the glass... Each layer of paint needs to completely dry before applying the next layer, resulting in days of work on each piece type.

WHAT IS THE TURN AROUND TIME?
Please allow 2-4 weeks for production & delivery.

DO YOU ACCEPT RUSH ORDERS?
Yes, I do accept rush orders. Please feel free to contact me if you have any questions or special requests, I will always do my best to accommodate.

If your expected Delivery Date is needed within the number of days after you place your order & pay in full, the following rush fees will apply:
3-5 days: $26
6-9 days: $19
10-13 days: $12

* Please note: Rush fees to the artist do NOT include over-night or 2-day shipping charges.

DO YOU OFFER QUANTITY DISCOUNTS?
If each design is relatively similar (only hair color and personalization differ), the following quanitiy discounts apply:
QTY 3-6: 10% OFF
QTY 7-10: 15% OFF
QTY 11-15: 20% OFF
QTY 16+: 25% OFF

CAN YOU REMAKE DESIGNS?
We understand, glass breaks sometimes. Not to worry! We keep majority of all custom order artwork on file. We will try our best to match your glassware as close as possible to the original design.
** As a curtsey, we will offer you a 10% discount on any and all remakes.

CAN I CANCEL MY ORDER?
If you need to cancel your order, please do so ASAP. Each order will be evaluated on a case-by-case scenario. If your order has already been placed into production, 25% of the the total amount paid will be with held from the refund.

WHOLESALE & CONSIGNMENT:
If you are a retail store and interested in offering BRITONI B® Drinkware & Gifts to your customers, we do offer wholesale & consignment pricing. Please contact me (britoni@drinkin3d.com) for additional information!