BrittanyChavers' Shop Policies
I love working with brides for bridal jewelry! I welcome all custom requests, and will happily work with you to create something beautiful for your special day. Custom orders (bridal or not) may be subject to a 20-25% deposit. If you have questions, please contact me and I will be happy to help!
Spend $25 or more in my shop and receive free shipping! US only.
If your order totals over $25 before shipping charges and after any current coupon codes, please pay for your order through PayPal and I will refund the shipping charges for all items in your order. You may also request a new invoice from me through a convo and I will send it to you after you check out through Etsy.
At this time, I can only accept PayPal payments, and Direct Checkout. Please pay within 3 days after you check out through Etsy. After 72 hours, I reserve the right to cancel a sale unless I've been contacted by the customer. If you need longer, please contact me *before* checking out and I will create a reserved listing for you that will remain available for up to two weeks.
If you make a payment through PayPal with an eCheck, I will wait until the eCheck has cleared to ship your items.
Ship time may take 3-6 days after cleared payment, depending on the volume of orders that need to be processed. I am the only one who makes, packs and ships! :) If you are worried about ship time, please send me a convo and I'll let you know how fast I can ship your items.
I will ship to all countries. All items will be shipped first class unless otherwise stated. If you would like insurance, Priority or Express shipping, please contact me prior to checkout so I can add the expedited shipping charge to your order. Damage in shipping is the responsibility of the post office, if it is a concern, please request an updated invoice to include insurance costs. I package my items very securely, so damage shouldn't be a problem!
US purchases over $25 receive free shipping! This only includes shipping to The United States. If I am shipping to you internationally, shipping charges will be applied, even if the purchase is over $25. (Insurance not included. Please convo me if you would like to add shipping insurance.) Order must be $25 before shipping charges and after all discounts.
Refunds and Exchanges
Refunds and exchanges are available for all non scrapbooking and photo items within 7 days of shipment in original condition. I can not accept returns on scrapbooking and photography items because of acidity reasons.
Refunds will not be given for custom orders.
If you are not satisfied with your purchase, please convo me and I'm sure we can work together until you are 100% satisfied.
Please contact me prior to leaving negative or neutral feedback! I want to make sure you have a positive experience shopping with me, and I want to make sure you enjoy your purchases!
Additional Policies and FAQs
I welcome any Alchemy inquiries and custom orders! At this time I do not offer the items in my shop for wholesale, but very large orders may qualify for discounts. Please contact me if you are interested!
Last Updated November 8, 2013