If your order doesn't arrive or arrives damaged, please message me with a picture (if broken) and I'll do my best to remedy the situation. All damage/loss must be reported within 7 days of shipping date.

Unfortunately, because I am just a small shop and products are made to order, I cannot offer refunds.

All payment is done through Etsy or PayPal. Keep in mind that you do not need a PayPal account to pay with a debit/credit card.

BGD totes, notepads, drink sleeves, prints and shirts will be sent through USPS First Class or USPS International First Class. Postage will be added to the cost of the product at check out. Priority shipping upgrades are available.

All drinkware is shipped USPS Priority within the United States and USPS International First Class for international orders. Mugs are carefully wrapped in bubble wrap and surrounded with tissue paper. Packaged single mugs weigh close to 2 lbs. Postage is added to the cost of the mug at check out.

I try my best to offer fair shipping prices while taking in to account supplies, actual shipping costs and labor. If you have any questions, please do not hesitate to contact me.

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Gift Notes
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If you are sending a gift directly to someone, let me know in the Message To Seller at checkout. I will remove all pricing from the invoice and can include a gift note upon request.

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Frequently Asked Questions
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>>>My mug arrived broken, what do I do?
Message me within 7 days of your orders arrival with a photo to report any damage and I will send a new one right away at no cost to you.

The awesome news is very few of our mugs arrive broken! So get to mean muggin' ;)

>>>Can I change the {font/color/orientation/etc.} of a design I like?
BGD does not offer custom design at this time.

>>>How fast is your turnaround time?
Turnaround time is listed on each individual listing.

>>>Do you work on weekends?
As my business grows, I've realized the importance of taking a step back. I do not work on weekends. I do this for two reasons: It keeps me from getting burnt out and I'm an all-around happier, more creative person. It also helps to make the dreaded Monday go by quicker as I catch up with all correspondence I received over the weekend. :)

>>>Do you do rush orders?
Depending on my current workload, I will sometimes accept rush orders for an additional fee. Please message me and we can work something out.

>>>Do you do wholesale orders?
Yes! Email me hello [!at] brittanygarnerdesign.com for my linesheet and pricing.. I also have an Etsy Wholesale linesheet if you are a retailer there.

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Copyright
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Please respect my work. All original designs © 2010-2018 Brittany Garner, Brittany Garner Design, BrittanyGarnerDesign.com

PRIVACY STATEMENT

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.


SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello [!at] brittanygarnerdesign.com.

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - Etsy

Our store is hosted on Etsy. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Etsy's data storage, databases and the general Etsy application. They store your data on a secure server behind a firewall.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

COOKIES

Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.


SECTION 7 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at hello [!at] brittanygarnerdesign.com or by mail at www.BrittanyGarnerDesign.com

[Re: Privacy Compliance Officer]

[1516 BLUE BEAVER WAY, ROSEVILLE, CA, 95747-4642, United States]

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