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About BrookesBits
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On Etsy since 2011
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Shop policies
Last updated on
17 December, 2025
BrookesBits hope that you will be satisfied with your chosen products, every effort is made to give you quality hand made items.
Accepted payment methods
Returns & exchanges
See item details for return and exchange eligibility.
Payment
Payment at completion of checkout. If you had trouble paying on etsy please email me and request a paypal invoice. I will send one on receipt of the message. Payment in full is expected within 3 days of sales please.
Delivery
Posting is by Royal Mail Recorded Delivery within the United Kingdom. Outside of the UK all items will be send via airmail small packet. If however you wish to use an other service, please contact me via email for this to be arranged. Additional charges for customs clearance must be paid by the recipient. I have no control over these charges and cannot predict what they may be.
DELIVERY TIME : LOST / DAMAGED ITEMS within the UK , by Post Office : one or two working days . Please get back to us if you have not received in two weeks from posting. Until then, there is nothing that can be done to trace it. For items lost or damaged, refund or breakage will be issued in full once I have received compensation from Royal Mail.
If service by other carrier (DHL, FEDEX or UPS) is used:All claims are subject to the following submission (not notification) deadlines: Damage - 14 days from the date of despatch. Loss - 28 days from the date of despatch. (Any claim received after these deadlines cannot be accepted.) Until then, there is nothing we can do. For items lost or damaged, refund or breakage will be issued in full once MaaP studio has received compensation from the carrier.
INTERNATIONAL: If service by Post Office international five working days to reach destinations outside EU, three working days to EU. Please get back to us if you have not received in twenty days (EU) or twenty five days (rest of the World) from posting. Until then, there is nothing we can do. For items lost or damaged, refund or breakage will be issued in full once MaaP studio has received compensation from Royal Mail.
If service by other carrier (DHL, FEDEX or UPS) is used: all claims are subject to the following submission (not notification) deadlines: Damage - 14 days from the date of despatch. Loss - 28 days from the date of despatch. (Any claim received after these deadlines cannot be accepted. Until then, there is nothing we can do. For items lost or damaged, refund or breakage will be issued in full once MaaP studio has received compensation from the carrier.
DELIVERY TIME : LOST / DAMAGED ITEMS within the UK , by Post Office : one or two working days . Please get back to us if you have not received in two weeks from posting. Until then, there is nothing that can be done to trace it. For items lost or damaged, refund or breakage will be issued in full once I have received compensation from Royal Mail.
If service by other carrier (DHL, FEDEX or UPS) is used:All claims are subject to the following submission (not notification) deadlines: Damage - 14 days from the date of despatch. Loss - 28 days from the date of despatch. (Any claim received after these deadlines cannot be accepted.) Until then, there is nothing we can do. For items lost or damaged, refund or breakage will be issued in full once MaaP studio has received compensation from the carrier.
INTERNATIONAL: If service by Post Office international five working days to reach destinations outside EU, three working days to EU. Please get back to us if you have not received in twenty days (EU) or twenty five days (rest of the World) from posting. Until then, there is nothing we can do. For items lost or damaged, refund or breakage will be issued in full once MaaP studio has received compensation from Royal Mail.
If service by other carrier (DHL, FEDEX or UPS) is used: all claims are subject to the following submission (not notification) deadlines: Damage - 14 days from the date of despatch. Loss - 28 days from the date of despatch. (Any claim received after these deadlines cannot be accepted. Until then, there is nothing we can do. For items lost or damaged, refund or breakage will be issued in full once MaaP studio has received compensation from the carrier.
Additional policies and FAQs
I made all the items my hand so each item will be different and can be made you your colour/finish choice.