BrushesAndBodkins

Hand embroidery, crafts and Christmas decorations.

Brentwood, United Kingdom · 353 Sales

BrushesAndBodkins

Hand embroidery, crafts and Christmas decorations.

Brentwood, United Kingdom 353 Sales On Etsy since 2010

5 out of 5 stars
(160)

Shop owner

Carol

Contact

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Note from shop owner

Last updated on Jul 9, 2018

I am unavailable at the moment. If you wish to contact me please leave a message.

Carol

Contact shop owner

Carol

Reviews

Average item review
5 out of 5 stars
(160)
View all 160 reviews

Shop policies

Last updated on May 17, 2018
All items are handmade by Carol in a pet free non smoking home environment and will be carefully packaged to ensure arrival in good condition. It is important to BrushesAndBodkins that all customers are satisfied with the quality of service and goods provided. It is our philosophy to reply promptly to any communications received.

Privacy Policy for compliance with GDPR.
1. Information I Collect

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address,method of payment and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order), if you contact me directly.

2. Why I Need Your Information and How I Use It
I require to collect, use, and share your information, for the following purposes and reasons:
- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your express consent, which you may revoke at any time, such as by signing up for my mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- as necessary for the purpose of my legitimate business interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

3. Information Sharing and Disclosure
Information about my customers is important to my business. I will keep your personal information secure and will share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Compliance with laws. I may collect, use, retain, and share your information if I believe that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

4. Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for 4 years.

5. Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

6. Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me via my Etsy shop.
You may also have rights to change, restrict my use of, or delete your personal information. In the absence of exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
You can object to (i) my processing of some of your information based on my legitimate business interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Carol Ann Hopper, am the data controller of your personal information. If you have any questions or concerns, you may contact me via this Etsy shop.

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Refunds and exchanges will be in accordance with Etsy policies and processed via PayPal.
Payment
Payment method accepted is PayPal. This is one of the most secure and fast ways to shop online.
Shipping
Orders will be dispatched within three working days. UK orders are sent first class via Royal Mail which usually takes 1-2 days delivery.

International orders are sent via standard airmail, delivery times dependant on country.
Please allow 1-4 weeks for delivery to the USA although most items will arrive within seven days. All items have appropriate customs documentation.
N.B. International customers are responsible for paying any applicable custom fees, taxes or duties. Please also be aware of your countries individual laws regarding imports as I cannot be held responsible for items held up in customs.
Also please double check your address on Paypal and Etsy to ensure your purchase arrives on time and that I do not have to resend.
Additional policies and FAQs
Items can be custom made on receipt of request.
Privacy
1. Information I Collect

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address,method of payment and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order), if you contact me directly.

2. Why I Need Your Information and How I Use It
I require to collect, use, and share your information, for the following purposes and reasons:
- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your express consent, which you may revoke at any time, such as by signing up for my mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- as necessary for the purpose of my legitimate business interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

3. Information Sharing and Disclosure
Information about my customers is important to my business. I will keep your personal information secure and will share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Compliance with laws. I may collect, use, retain, and share your information if I believe that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

4. Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for 4 years.

5. Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

6. Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me via my Etsy shop.
You may also have rights to change, restrict my use of, or delete your personal information. In the absence of exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
You can object to (i) my processing of some of your information based on my legitimate business interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Carol Ann Hopper, am the data controller of your personal information. If you have any questions or concerns, you may contact me via this Etsy shop