I’m so sorry that there is a delay in the delivery of your order. Occasionally mishaps occur with the postal delivery service that are out of my hands. As such, a package must be missing for 21 business days before I can resend the order.

Digital items you’ve purchased can be viewed and downloaded from the Purchases and reviews section of your Etsy account.

Digital items that the I will make to your specifications after you purchase them. I will customize and send your files to you once I have completed them (within 24 hours unless otherwise stated)

First, check your spam or junk inbox. If you use Gmail, also check your Social and Promotions tabs. If it’s not there, adding transaction@etsy.com to your address book or safe list can help you locate these emails in the future.

For now, you can still access your digital purchases in your account.

To access your digital files from your account:

Sign in to Etsy.com and go to Your account.
Go to Purchases and reviews.
Next to the order, select Download Files. This goes to the Downloads page for all the files attached to your order.
You can also go back to the item’s listing page, where you should see an “Instant Download" message on the images for the item.

There are generally no limits for when or how many times you can download a file. In most cases, you can access a file any time on your Purchases page, provided the transaction hasn't been canceled or removed.

If your payment is still processing, the Download Files button will be gray.

If you purchased an instant digital download as a guest, you'll find a link to download your files in the receipt email that was sent to you after purchase.

Made-to-order digital items will be sent once I have finished them. If you no longer have access to the email account you used to make the original purchase, please contact me directly to discuss how I can send you your files.

On the item page for a digital listing, you will see that digital listings are not able to be returned or canceled.

Please ensure you are using the JPG file to print using a home computer. SVG and PNG files are optimized to be used with cutting machine software. If you are still having issues please send me a message!