BubbyAndBean's Shop Policies
Thank you for visiting BUBBY & BEAN!
Some of you may know me as the designer for eco-fashion label Mountains of the Moon… I’m also an artist, and have found great bliss in creating this little line of art and paper goods! Bubby & Bean features greeting cards and art prints inspired by positive messages and the memory of a rather extraordinary old dog named “Bubby.” Bubby & Bean art is lovingly crafted using a sustainable approach, and special care is taken to use eco-friendly and recycled materials as much as possible.
Please feel free to contact me with any questions!
P.S. Like to be creatively inspired? Check out the official Bubby and Bean blog: www.bubbyandbean.com
Payment is to be made at the time of purchase. To ensure that your order is filled and shipped as quickly as possible, please make your payment when the order is placed.
Your Bubby & Bean order will be carefully packaged and will ship via USPS to the address you provide within 1-3 business days of payment received. Please make sure to read the policies below to ensure a smooth shipping and delivery process.
Orders weighing over 13 ounces will ship USPS Priority Mail. Orders weighing 13 ounces or less will ship USPS First Class Mail. (Expedited shipping is available; see note below*).
Domestic Transit Times: First Class Mail averages 3-5 business days after shipping. Priority Mail averages 2-3 business days. Express Mail is usually overnight, but can be 2 days depending on location.
International orders weighing 4 pounds or less will ship via USPS First Class Mail International. International orders weighing over pounds will ship USPS Priority Mail International. (Expedited shipping is available; see note below*). Please note that the purchaser is responsible for any custom fees or duties.
International Transit Times: First Class International averages 7-15 business days depending on your location. Priority Mail International averages 6-10 business days. Express Mail International averages 3-5 business days.
*Expedited Shipping: If you’d like to expedite your shipping, please write a note in the Message to Seller when you check out. You will receive an updated invoice from PayPal for the additional service. Please convo with any questions.
Refunds and Exchanges
I want you to be happy with your new piece of Bubby & Bean art. Please contact me within 3 days of receipt of goods if you wish to make a return. You’ll be issued an RA#, and may then send the item back for exchange or refund (minus shipping costs). Your return must be in original condition and packaging when I receive it, and must be received by me within 7 days of the date that your RA # was issued. Exchange or refund of purchase price will be processed after I receive the item back in original condition.
If you have any questions about this policy or a specific item you’re thinking of purchasing, please feel free to contact me and I’ll be happy to help you out!
Additional Policies and FAQs
Wholesale Inquiries: Please contact us.
Custom Orders: Depending on timing, custom orders for cards/invitations, drawings, and collages may be possible. Please convo if interested.
Please note that colors can differ between computer screens. Depending on your computer’s settings, the color of artwork may vary somewhat from what you see on your monitor.
All art and images © Melissa Baswell Williams 2008-2013. All rights reserved.
Last Updated August 22, 2013