BugsyAndSprite

Bugsy & Sprite

Calgary, Canada · 11233 Sales

BugsyAndSprite

Bugsy & Sprite

Calgary, Canada 11233 Sales On Etsy since 2011

5 out of 5 stars
(1102)

Announcement   Welcome to BugsyAndSprite! Thank you for visiting the original skyline store :) PLEASE USE CODE SUMMER FOR 20% OFF.

**We pride ourselves in offering high quality prints and great customer service. Please contact us if you have any questions!**

IMPORTANT NOTE RE: FRAMING / SIZING: Please note that art prints require different framing than photos and all prints are displayed in IMAGE size (total paper size is larger).

- Our standard size prints are printed on 8.5x11 art paper. Standard photo frames are sized 8x10 in total size. Your frame needs to be larger than 8x10 in total size and allow for an 8x10 inch picture window. This is a common frame size available at most stores that carry frames. If you have any questions please contact us.

- 11x14: This is the image size and we recommend a 16x20 frame matted to 11x14 (Ikea sizing fits this frame here (the 16x20 total size frame matted to 11.5x15.25: http://www.ikea.com/us/en/catalog/products/40305867/)

- 16x20: This is the image size and we recommend an 18x24 or 20x24 frame matted to 16x20 (Ikea sizing fits this frame here (the 19.75x27.5 size matted to 15.25x19.25: http://www.ikea.com/us/en/catalog/products/40305867/#/00268876)

All of our prints are customizable (e.g. names / dates can be added or current wording can be changed). https://www.etsy.com/listing/152366808/personalized-skyline-make-your-skyline

If you don't see your favorite city please contact us. We have many prints that aren't yet posted !Custom requests for cities are always welcome!

Announcement
Last updated on Jun 24, 2016

Welcome to BugsyAndSprite! Thank you for visiting the original skyline store :) PLEASE USE CODE SUMMER FOR 20% OFF.

**We pride ourselves in offering high quality prints and great customer service. Please contact us if you have any questions!**

IMPORTANT NOTE RE: FRAMING / SIZING: Please note that art prints require different framing than photos and all prints are displayed in IMAGE size (total paper size is larger).

- Our standard size prints are printed on 8.5x11 art paper. Standard photo frames are sized 8x10 in total size. Your frame needs to be larger than 8x10 in total size and allow for an 8x10 inch picture window. This is a common frame size available at most stores that carry frames. If you have any questions please contact us.

- 11x14: This is the image size and we recommend a 16x20 frame matted to 11x14 (Ikea sizing fits this frame here (the 16x20 total size frame matted to 11.5x15.25: http://www.ikea.com/us/en/catalog/products/40305867/)

- 16x20: This is the image size and we recommend an 18x24 or 20x24 frame matted to 16x20 (Ikea sizing fits this frame here (the 19.75x27.5 size matted to 15.25x19.25: http://www.ikea.com/us/en/catalog/products/40305867/#/00268876)

All of our prints are customizable (e.g. names / dates can be added or current wording can be changed). https://www.etsy.com/listing/152366808/personalized-skyline-make-your-skyline

If you don't see your favorite city please contact us. We have many prints that aren't yet posted !Custom requests for cities are always welcome!

BugsyAnd Sprite

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BugsyAnd Sprite

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Shop policies

Last updated on March 5, 2016
Bugsy & Sprite was created in 2010 with the goal of providing modern and useful art. Custom orders are always welcome. We can work with you to create a memory of a city you love, a children's print for your nursery or a custom cocktail print for an upcoming wedding. Please don't hesitate to contact us. Thanks for visiting!

Accepted payment methods

  • Accepts Etsy gift cards
Payment
Payment is accepted via PayPal, credit card, or gift card and your order will be shipped upon cleared payment.
Shipping
Shipping: All orders are shipped from Canada via Canada Post / USPS within 2 business days of cleared payment. Your 8.5x11 print is carefully packaged in a stiff flat mailer so it will reach its destination safely. Larger prints are shipped in tubes. While most orders shipping outside of Canada take approximately 7 business days to arrive, occasionally transit times can vary and are out of our control.

Regular mail shipments do not have tracking. If you require tracking please see the express shipping options below.

Express Shipping Options: 8.5x11 Prints: If you require expedited shipping or tracking, we offer 3-4 business day shipping to the US & Canada for an additional $17. The listing is available for purchase here:

https://www.etsy.com/ca/listing/118283896/express-3-4-business-day-shipping-8x10?ref=shop_home_active

Please note that the post office does not count the day shipped as a business day. For example, if you place an order on Tuesday June 20th and the print is shipped Wednesday June 21st, the first business day for shipment would be Thursday June 22nd and the print would be expected to arrive either Monday June 26th or Tuesday June 27th.

Overnight shipping via courier is $41.

11x14 and 16x20 Prints: Shipping with tracking is available for an additional $7. If you require expedited shipping on the large prints please contact us.

Customs: All prints are 100% made in Canada. For shipments to the US and Mexico, there should not be any customs charges as the prints are covered under NAFTA. If customs charges do apply, they are the responsibility of the receiver. For countries outside of the NAFTA region, applicable customs charges are the responsibility of the receiver.
Refunds and Exchanges
Returns & Exchanges: If you are not completely satisfied with your purchase, we're sorry to hear that; however, simply return the item to us in its original unused condition within 21 days of receipt. Please contact us at bugsyandsprite [!at] gmail.com before returning an item.

All refunds are net of shipping charges.

We are sorry, but we do not accept color exchanges on custom colors.

Order Cancellations: If you make an error in your order or would like to change the color please let us know within a few hours of ordering. We try to ship as quickly as possible so are unable to cancel orders if a shipping day has passed.

Address Errors: If you print is returned to us because of an address error, we will offer to reship the print to a different address one time.
Additional policies and FAQs
Q: Are prints listed in image or total paper is and how do I choose a frame for my print?

Most importantly, art prints require different framing than photos and all prints are displayed in IMAGE size (total paper size is larger).

- Our standard size prints are printed on 8.5x11 art paper. Standard photo frames are sized 8x10 in total size. Your frame needs to be larger than 8x10 in total size and allow for an 8x10 inch picture window. This is a common frame size available at most stores that carry frames. If you have any questions please contact us.

- 11x14: This is the image size and we recommend a 16x20 frame matted to 11x14 (Ikea sizing fits this frame here (the 16x20 total size frame matted to 11.5x15.25: http://www.ikea.com/us/en/catalog/products/40305867/)

- 16x20: This is the image size and we recommend an 18x24 or 20x24 frame matted to 16x20 (Ikea sizing fits this frame here (the 19.75x27.5 size matted to 15.25x19.25: http://www.ikea.com/us/en/catalog/products/40305867/#/00268876)

All of our prints are customizable (e.g. names / dates can be added or current wording can be changed). https://www.etsy.com/listing/152366808/personalized-skyline-make-your-skyline


Q: How long will my print take to arrive?

A: All prints are shipped within 1-2 business days of order receipt. Shipping to the USA is approximately 7 business days. Shipping outside of Canada and the USA is approximately 10-14 business days.

Q: What if I need my print to arrive faster than 7 business days?

A: There are express shipping options available. Please contact us for more information.

Q: What is a business day?

A: We're glad you asked! A business day is any day from Monday to Friday that is not a holiday.

Q: What if my city isn't listed on the website? Do you take custom requests?

A: Yes, we definitely take custom requests for new prints. However, not all requests can be fulfilled. Please list any specific landmarks or areas that you would like included in the print and we will do our best to include them. To ensure quality, turnaround time for new prints varies based on volume, but is usually 1-4 weeks. If you require a rush order please let us know, as most requests can be accommodated. Once your print has been drafted we will email you a picture for approval.

Q: Can you create a print of my home, my pet or other images not already listed on your website?

A: Unfortunately, we only take requests for print styles currently listed on the website. We do not create prints that are very personal in nature.

Q: Can I add names and dates or other information to any of the prints?

A: Yes. If you are purchasing a print for a special occasion such as a wedding or graduation we can add names, dates, etc. to the print. Please purchase the personalized listing here:

https://www.etsy.com/ca/listing/152366808/personalized-print-make-your-city?ref=shop_home_active

Q: Can I change the wording on a print or remove the wording entirely?

A: Yes. City names or print titles can be changed and wording can be removed. Please leave any requests in the "notes to seller". Drafts will not be emailed unless specifically requested.

Q: Do you offer wholesale?

A: Yes, we generally offer wholesale. Prints must be purchased in lots of 10 or more and pricing is based on volume. Please contact us at bugsyandsprite [!at] gmail.com for additional information.