POPELPEN

Your parcel may be sent back by your post office if you have not picked it up within the time limit set by your post office. You must pay the cost of return shipping.

Due to changes in Paypal's policy on refunds, I inform you that for any refunds of money for goods purchased in my store on ETSI, the refund will be made in the following order. If you mistakenly transferred the amount for the goods, then the amount will be refunded to you minus the PAYPAL commission (up to 16%). Previously, PAYPAL reimbursed this commission itself. When returning the amount for goods not shipped to you, for any reason, the amount will be returned in the same way minus the PAYPAL commission (up to 16%). A refund for the goods that you received, but wish to return, will be made only after it is received back by me. Provided that the goods are goods of good quality, without mechanical damage and obvious signs of operation. ..

Provided that the goods are goods of good quality, without mechanical damage and obvious signs of operation. Payment of the cost of transportation costs for the shipment of goods lies entirely with the buyer. Non-refundable goods of the categories: nibs, ink and goods purchased during discounts (sale). For any questions, please contact me directly at my email alex@popelpen.com.

Friends, Moscow is introducing restrictions on movement, and it is not possible to ship cargo abroad. In this regard, I have to set a shipment period of 6-8 weeks for all products (except digital). But this does not mean that the store is closed and I do not respond to your emails. I continue to receive and process your orders. And as soon as the Russian post will work, I will send them. I recommend that you contact me before paying and I will give you up-to-date information on the day of your request. The production of premium holders made of wood and resin does not stop. Production of low-cost plastic holders will be resumed as soon as the quarantine in Moscow is lifted. They are still available, but the new ones will not appear until MAY

...at the present time (until the restrictions on transport between States are lifted), it is considered in a special order. If your product is in transit, but you want to refund the money for the product. You need to contact me . I submit an official request to the Russian Post to search for your parcel. Russian post gives a response within 3-6 months. If the Russian post gives an official conclusion that the parcel is lost, I will refund the cost of the product you ordered, minus the cost of delivery and the PayPal Commission for the transfer of funds. If you receive a parcel after receiving monetary compensation, you must inform me about the fact of receiving the parcel and pay for the received goods.