BurgerAndFriends

BAF

Austin, Texas

BurgerAndFriends is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

BurgerAndFriends is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on January 7, 2016
Thank you for visiting Burger And Friends! We value your business and guarantee your satisfaction on all items purchased from our store.
We take pride in offering top quality apparel and goods hand made and printed in the USA. Our goal is to make your new favorite tee! Each item is custom hand printed to order and may vary slightly, making every item unique.

Accepted payment methods

Paypal
Returns and exchanges
[ EXCHANGES ]
We understand you aren't able to try it on, so we gladly accept exchanges if you've ordered the wrong size. The only thing we ask is that you cover the shipping costs, and that the item arrives in the SAME (new, unworn, and unwashed) condition it arrived to you in.

*INTERNATIONAL Orders- Due to the high cost of shipping we cannot offer exchanges for international addresses.

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[ RETURNS ]

If something is wrong with the order (ripped garment / wrong order received / wrong size / basically our fault) PLEASE CONTACT US right away. We will send you a replacement item immediately and cover shipping costs. We do our best to avoid these errors but please be patient with us if we've made a mistake with your order.

We are here to help and want you to enjoy our apparel and products as much as we enjoy creating them!

[ S I Z I N G ]
We highly encourage checking the size chart measurements in your listing to choose the correct fit, especially if you are not familiar with American Apparel sizing. Some of our customers feel they run on the smaller side compared to other brands you may be used to. If you are on the border with the measurements we recommend sizing up.

American Apparel brand women's and unisex men's (unisex) tees are designed to have a more fitted cut compared to most major tee brands. They are designed to accommodate a wide range of body types with a stylish fit.

If you're not sure about sizing, please ask and we'll be happy to help.

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EXCHANGE INSTRUCTIONS:
Please try to send us your exchange within 7-10 days of the delivery date.

Remember that they are each custom printed to order by hand, so there will be a slight turn around for a reprinted item. We will certainly do our best to get it to you in a timely manner.

PLEASE BE SURE TO INCLUDE PRE-PAID ENVELOPE SELF ADDRESSED TO YOURSELF FOR THE EXCHANGED ITEM TO BE SENT BACK. ALSO INCLUDE ALL INFO INSIDE RETURN PACKAGE FOR QUICKER PROCESSING…

1) FULL NAME or Etsy Order number
2) RETURN ADDRESS
3) EMAIL
5) REPLACEMENT SIZE /STYLE /COLOR NEEDED
6) *INTERNATIONAL Customers* Please see above for return postage costs

Send to:

BAF RETURNS
3571 FAR WEST BLVD #189
AUSTIN TX 78731

Be sure to check for any discrepancies or defects prior to wearing/using your item. *WE DO NOT REFUND SHIPPING costs for any returned merchandise.

[ PLEASE NOTE ] [ Sorry we have to include this part ]
Exchanges will be made at our discretion. We will not be able to accept a return for any items that appear to have been washed or worn, smell like of perfumes, colognes, or cigarette smoke, or items with visible pet hair upon return. They will be returned to you immediately. We just ask that any items returned to us will arrive in the same condition they were sent.
*Please be kind and fold your items neatly when packaging. ;)
Payment
Paypal and Etsy checkout are the safest form of payment. You can use any major credit card to pay through Paypal (no account needed). E-checks must clear before an item is shipped.

Please contact Paypal or Etsy if there are any problems submitting your payment.
Shipping
We ONLY ship to the ETSY address specified on your receipt unless otherwise requested. Please be sure it is accurate.
All items are currently made to order and ship within 1-6 business days from date of purchase.

US:
Once the tracking# posts "delivered" on USPS.com, that means that package has been delivered. We are not responsible for lost or stolen items. If you would like to purchase insurance or signature confirmation, please let us know and we will send you a new invoice.


Please leave a note on your mailbox to the carrier, tell them not to leave the package at your door stop if it's not safe.

We use USPS First Class or Priority Mail within U.S. and it takes 2-5 business days once shipped. This includes delivery confirmation and tracking.

INTERNATIONAL:
Items are shipped USPS First Class with average estimated delivery of 5-9 business days after your item has shipped. In some rare cases shipment time can be up to 2-4 weeks depending on Customs holds for your country.
We mark all deliveries outside the US as "Gift" but are not responsible for any tariff or additional taxes your country may charge. Please note that we are NOT responsible for LOST or STOLEN items. If you would like to purchase insurance/signature confirmation, please let us know.
Additional policies and FAQs
Please note: While we do our best to reflect the actual color in our photos, all computer monitors vary so colors shown may show slight variations in person.

If you prefer any of our designs on a specific style of American Apparel item please let us know -we are happy to special order it for you. Please contact us for a quote.

Wholesale Inquiries welcome. Please convo us with your email address, store name, and location and we will send you a price list.