Custom decor for your special day!
BurlapandLinenCo's Shop Policies
Welcome to Burlap and Linen Co.
Offering one of a kind, handmade accessories and products for your special event or home. Each product is handmade with care. We love to make custom items for your event or home.
If you are sending an item as a gift, we are happy to enclose a gift card. Just leave us a message in the "message to seller" when you check out.
If you would like a custom order, contact us and we can create something based on your ideas!
If you would like more than one of an item, contact us and we will set up a special listing for you.
We accept debit and credit card payments through Paypal.
You can use your credit or debit card on PayPal without creating an account. For more information, go to: http://www.etsy.com/storque/how-to/how-to-pay-with-a-credit-card-and-create-a-paypal-account-746/
After placing your order, we will send you a note and keep you posted as to when your item will ship. Always feel free to contact us if you have any questions.
Production times vary but expect your item to ship within 2-3 weeks. This may vary due to larger purchases.
We ship to the address you provide Paypal upon checkout.
We ship Fedex or USPS. Items will be shipped via Fedex or USPS with a 2 - 7 business day delivery time.
I will ship overseas if buyers agree to pay priority rates. Please contact me if you would like estimate for shipping prior to purchasing.
All items will be carefully packaged and will be insured against loss or damage.
Refunds and Exchanges
We stand behind our quality of work. We want you to be happy with your purchase. If you have any questions or concerns please contact us!
If your item arrives damaged, please immediately report it to us, with photographs of the damage so that a claim may be filed. We will arrange replacement as soon as you have done this! Please save the packaging material and box (the post office may want to see it) so you can show the condition of your delivery.
Custom items or specially requested colors are not returnable.
If a package is returned to us because of a mistake made by the purchaser (incorrect address, unclaimed package, etc.), the purchaser is responsible for paying re-shipping charges. We can re-ship your item to you, but you will need to pay for shipping charges again.
Due to specific materials, custom orders are non-refundable unless there was an error on our part. We will do our best to make the you satisfied with your purchase.
Additional Policies and FAQs
Thank you for stopping by Burlap and Linen Co.!
Last Updated March 17, 2014