BuyRuby

fashion accessories

Tel Aviv, Israel · 161 Sales

BuyRuby

fashion accessories

Tel Aviv, Israel 161 Sales On Etsy since 2012

4.5 out of 5 stars
(50)

Announcement   Hi and welcome to Ruby! ♥
All my products are handmade and sent to you with much love all the way from Israel!

Announcement

Hi and welcome to Ruby! ♥
All my products are handmade and sent to you with much love all the way from Israel!

Ayelet Azulay

Contact shop owner

Ayelet Azulay

View all 33 items

Shop policies

Last updated on March 17, 2013
Hi and welcome to "Ruby".
I design jewelry and accessories for those who like to stand out fashionably.
My customer satisfaction is very important to me and I want you to feel free and contact me about anything.
My products are all handmade with excellent quality materials,
and I price everything in a fair way, including shipping.

Enjoy cruising around :)

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
If there is any issue with a payment feel free to write to me and we will sort it out quickly and smoothly.
Shipping
Please read carefully:
These beautiful items are shipped to you from Israel, meaning from overseas.
Please keep in mind that international shippings take longer than domestic shippings, and sometimes have unexpected delays.

Tracking:
I always use registered mail and send you a tracking number so we can know approximately where your package is.
The service starts with the Israeli postal service where you can track when it left the country in this link: http://www.israelpost.co.il/ (Press "English" and "Track&Trace)
After 7-8 days the tracking # should show on your country's website.
Please keep in mind that this tracking does not update every step of the way, but the package is still moving. USPS are not the greatest at updating the tracking status, but customers receive packages mostly on the average time listed.

Processing Time:
Eveything is in stock so that you will get your items as fast as possible.
Orders are shipped within 1-2 business days. Business days are not weekends or holidays.

Shipping Time:
Since your lovely item is shipped from Israel, a location that is pretty far from most of you, the average time it take to receive the packages is about 10-20 business days for American states and Australia, and about 8-14 business days for European countries and Canada.
Business days are not weekends or holidays.

There may be delays for reasons like holidays, weather conditions, custom checks, etc. Please be patient and message me with any concern that you have, and together we will figure things out.

Address:
It is the Buyer's responsibility to check that the address you have on Etsy is updated and correct. If a package is returned to the sender because of an incomplete address, the buyer will have to pay the flat fee of $4.99 for a resend of the package.
Please make sure the address is updated and full including apt # if necessary.

Express:
If you are interested in express delivery, please contact me and I'll check options for you.

You satisfaction is very important to me and every customer will get what they paid for.

Thank you so much!!
Refunds and Exchanges
Want to return or exchange something? No problem, as an International customer, you can return your parcel using any postal service.
You have 7 days from the point of receiving to send it back when in it's original package, unworn and unused.

As the parcel remains your responsibility until it arrives with us, remember to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it.
Please make sure I know the order number your return relates to and your details.
I can’t refund you without these details, so make sure those details are written in your returned/ exchange package.
If you want it replaced for a different size or colour, Please contact me and let me know.

It can usually take up to 21 working days for your return to be delivered back here to Tel Aviv, depending on your location and which postal service you use.

I will send you an email as soon as I receive your return in its original unworn condition and either exchange it or apply your refund of the item's worth. Please allow 1-3 business days for that.
Any refund will automatically be issued to your paypal account, if you paid with a credit card, paypal will do the refund automatically. This typically takes 5-10 working days, dependent on your bank/card issuer.

In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

I encourage you to message me and consult about anything, I am here to help and I want you to be happy with your item!
Additional policies and FAQs
For custom and wholesale orders feel free to message me!