HellenMood

Wedding, everyday hair accessories, earrings, necklaces

Kiev, Ukraine · 49 Sales

HellenMood

Wedding, everyday hair accessories, earrings, necklaces

Kiev, Ukraine 49 Sales On Etsy since 2017

5 out of 5 stars
(16)

Announcement   Welcome to our shop! Thank you very much for visiting us!
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FREE SHIPPING for your orders $100 and more with code HMFREESHIPPING
Worldwide. Any countries.
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Information about our policies, estimated shipping times, returns and exchanges, FAQs: https://www.etsy.com/shop/Hellenmood#policies
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Our 2nd shop (decor): https://www.etsy.com/shop/GarageCreativity
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We would like you to be satisfied with your purchase. Feel free to contact us if you have any questions and we will get back to you ASAP. We're not happy unless YOU ARE HAPPY.
Have a great day!

Announcement

Last updated on May 11, 2018

Welcome to our shop! Thank you very much for visiting us!
==================================================================
FREE SHIPPING for your orders $100 and more with code HMFREESHIPPING
Worldwide. Any countries.
==================================================================
Information about our policies, estimated shipping times, returns and exchanges, FAQs: https://www.etsy.com/shop/Hellenmood#policies
==================================================================
Our 2nd shop (decor): https://www.etsy.com/shop/GarageCreativity
==================================================================
We would like you to be satisfied with your purchase. Feel free to contact us if you have any questions and we will get back to you ASAP. We're not happy unless YOU ARE HAPPY.
Have a great day!

HellenMood

Contact shop owner

HellenMood

View all 132 items

Reviews

Average item review
5 out of 5 stars
(16)
Christine

Christine on May 28, 2018

5 out of 5 stars

My parcel arrived in speedy time and I am so happy with my purchase.so much work has gone into making this and I would highly recommend it,I bought this to wear on my wedding day for a fraction of the prices I have seen anywhere else.thank you so much!

Tatyana

Tatyana on May 28, 2018

5 out of 5 stars

Я теперь ваш постоянный клиент :) очень нежные и красивые работы

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Tatyana

Tatyana on May 28, 2018

5 out of 5 stars

Чудесное украшение! Благодарю за оперативность и своевременную доставку! С вами приятно работать :)

Translate to English
View all 16 reviews

About

We just create the beauty...

Hello friends! We are very glad to see you in our shop.

This shop is our way to share with you our positive emotions with the help of our jewelry, to give you the opportunity to be individual, bright and unique, catching the admiring glances of the people around you.

Our shop is a family business. All goods are made by us carefully and with love.

We sincerely believe that you will appreciate the quality of our work, we will be glad to see you among our regular customers.

Best regards,
Oleg and Alena

Around the web

Shop members

  • Alena

    Owner, Designer, Maker

    Hi! I'm doing my best to make all my accessories maximally qualitative, comfortable and stylish, so that each of my adornments evokes delight in your eyes, the eyes of our customers!

  • Oleg

    Owner, Shipper, Customer Service

    Hi! I would like you to be satisfied with your purchase. I will always remain in touch and help you to resolve any issue. Feel free to contact us if you have any questions and we will get back to you ASAP. We're not happy unless YOU ARE HAPPY!

Shop policies

More information

Last updated on Jun 30, 2018
Frequently asked questions

Packaging and gift options

• You will receive your order in beautiful gift box. It's our standard and free option.
• We will happily include a personal note as requested, just leave us the info in the "Note to Seller" at checkout.

Care instructions

All the necessary information about this you will find in Item details.

More info about shipping

•All packages are sent via International registered airmail from Ukraine
•The average delivery time for the most countries is 7-15 Business Days. Please, before buying, contact us to find out the approximate shipping time for your country.
•Delivery time may be changed due to busy postal service, Customs regulations, during Christmas, New Year and other holidays (max 1-1,5 month)
•Please , take into consideration that all costs for international delivery (fees, taxes and duties) are the responsibility of the buyer.
You will be responsible for any taxes and fees your state/country imposes on you regarding your purchase.
•Fast shipping methods are available by additional cost.
•Signature can be required upon delivery.

Can I change the shipping address?

• We send order to Etsy shipping address and not the PayPal one. Please make sure your Etsy shipping address is correct during the checkout.
• You can change shipping address after purchase if your order has not been shipped. Please, convo us with the correct address as soon as possible.

How can I track my order?

• You can track your package here: http://www.track-trace.com/post
just select your country from the list while tracking with options.
• Some local postal services do not provide on-line tracking for international registered airmail. Such as Canadian and Australian post and few others.

DON'T WORRY:
- After your order will be shipped you will get from us all necessary information regarding tracking (including necessary web links),
- We will keep you informed (for EU this service we provide only after your confirmation) via Etsy Convo about your parcel's status/location/movement , so you even shouldn't spend your time for it. It's our standard service (exceptions - the countries where the online tracking is not available, like Australia).

Unclaimed Packages

• If your package was returned to us as unclaimed or because of incorrect information about the address - we'll contact you for further instructions - redelivery or canceling an order.
• You should know that if the parcel was delivered to the post office and to some reasons is not received during 15 days, it would be sent back to us.
• Redelivery - we can ship your parcel again, but you will need to pay the shipping cost.
• Canceling - please, note, that there is non-refundable 9% and Paypal fees (for USA - 1.9% + $ 0.30, other countries 2.9% + $ 0.30 (*Paypal fees can be changed)). Also shipping costs are non-refundable.

Lost Packages

• Package is considered as lost after the postal service confirm this to us via e-mail.
• In general, if your order doesn't arrive within 20 days we launch investigation with postal service regarding your parcel's location.
After it the postal service has 60 days to find the parcel or to change its status as "lost".
• Once the postal service confirm to us that your parcel is "lost" you can choose:
- get from us the full refund;
- we can send your order again;
- you can choose an other item in our shop (at the same price, or cover the difference if price is higher) and we will ship it
• All packages are insured and we hold all the responsibility for the claims.
• We solve each situation separately, doing our best to make our client satisfied

Refund

Due to the custom nature of our products,refunds/exchanges are only offered if you receive an item you did not order or if you receive damaged or defective item(we will ask for a photo though),we will issue a full refund for you or replace it with identical one.If such a problem occurs,please,сontact me immediately with the transaction number and photos of the situation.
Please note that the items must be returned within 21 days after receiving,in the same condition,in original package,not used/worn.
Items will not be refunded if I receive them damaged due to poor packaging on your part.It is strongly recommended that returns are sent back with track number.Unfortunately we cannot refund a returned item if it is lost in the mail.

Custom and personalized orders

Custom orders, special requests are welcome. Just contact us and we will discuss and create it for you.

Payments & Cancellations

We accept payment by PayPal.
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Do not have an account PayPal? - Is not a problem
Please, read here about how to buy:
https://www.etsy.com/help/article/339

• You can cancel your order within 2 hours after purchase. Please, note, that there is non-refundable 9% and Paypal fees (for USA - 1.9% + $ 0.30, other countries 2.9% + $ 0.30 (*Paypal fees can be changed))