*****IMPORTANT*****
Some international orders, delivery time may be longer than usual, impacted by the evolving COVID-19 situation.
For this reason some of international orders may delay.
We will prepare your orders for shipment as soon as possible.
All order we ship by Lithuania post, each order has a tracking number if you can't find the tracking number, please write to us.
******Also we can't take responsibility for orders delays and
*****We will not refund for shipments that are related to delays****** As long as you understand that we are not longer responsible for your package once it leaves our facility.
********Please NOTE**********
the tracking number of your parcel is a guarantee that the order will not be lost.
The detailed tracking of the shipment is not possible when we send by ordinary registered mail.
If you want to see detail tracking *****Please Contact me *******
Only shipping with DHL or DPD you have a possibility , to see every step of the of your order.
****** All orders will be delivery.*******
Let's be patient with each other!
Take care!!
- Lost or damaged items ~
Please understand, that tracking number comes with every item sent I am not responsible for it once the package is shipped. If experiencing troubles, I will do my best to help with a shipping service, but I will not refund lost items.
~ Refunds ~
If you are truly unsatisfied with the item you received, once you have stated a really valid reason for it, I will accept it back (return shipping expenses are not refunded).
In every case, please read carefully the description and ask questions if some information is missing.
If you would like to return the item, please first write to us in 5 days, when you receive it.
The shipping cost is not refund only the price for item
Return are accepted, but the customer is responsible for paying shipping charges to ship back unwanted items.
Also customer is responsible to pay shipping charges if the item came back to us and customer wants, that the items was resend again. If it was customer fault ( wrong address etc) if it was our fault, we will send it for free.
If the item arrives back to the shop and is not in its original condition the buyer is responsible for loss in value.
The parcel must shipped back with the tracking number
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest toimprove my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 10 years.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
