At CASE Boutique, I want you to be happy with the items you choose. While they are handmade, they ought to reflect you and serve your needs.

If for some reason you find the purchase is not for you,please let me know. I can then arrange for a refund or exchange. You will receive the full amount for the item paid,including shipping.

Regretfully custom orders cannot be refunded.

I accept Paypal and major credit cards.
I also accept Etsy gift cards.

Regretfully, due to the exchange rate, processing time,(and sadly, possible fraud) I do not accept cheques or money orders.

Items are shipped in 1-3 business days as soon as payment clears.

All items are packed in proper shipping materials. The plushes are always packed in boxes to protect from damage and moisture.

I ship by Canada Post. All items are automatically insured.

Across Canada it is by Expedited Parcel. The approximate time is anywhere between 2-10 business days depending upon where you live.

For the United States it is by the Small Packets Ground Service. While this service is the most economical way to send things across the border, it has no tracking information. I send an email out once the item has shipped. Usually items on this service takes approximately 14 business days.

For international parcels, I send by Small Packets International Air. Again, there is no tracking number with this service. Items sent on this service takes approximately 14-28 business days.

If for some reason there has been an unusually long time between approximate shipping times and you have not received your item, please let me know right away. Then I can try to rectify or investigate the cause (may be weather,customs,etc.).

I am very happy to create a custom item for you;feel free to convo me.

Please note: While the Food Plushies are for made for the young at heart,they should not be given to any child under 6.