CCNdesigns' Shop Policies
Welcome to the CCN Designs policies section. Please keep in mind that all items purchased from this shop include handmade elements which means that there will be slight variations among items purchased. This variation is what creates the uniqueness of the items.
I want to give you something that you will love to use or be proud to give as gift to a loved one. That is why I don't sell anything I wouldn't use myself!
I'm always happy to custom make a particular item in a different color or size whenever possible and would love to hear from you.
Please also fee free to check out my second shop on etsy ccndesignsjewelry.etsy.com where you can find my handmade jewelry.
I accept Paypal and can also accept credit cards (Visa, Mastercard, American Express and Discover) through Etsy.
Buyers within the state of Alabama will be charged appropriate Alabama state sales tax.
Shipping charges includes the postage, as well as, all necessary boxes/envelopes and packing materials needed to ensure your item arrives safely.
Please verify that your address is correct and does not need to be updated. All US packages are shipped with a tracking number.
Shipping charges are based on first class shipping and/or parcel post depending on the size of the item. If you need expedited shipping for your item, please let me know and I will happy to provide a custom listing/quote for you.
Please note that on international shipping, all items will be marked truthfully on customs forms. I can not mark any items as "gift". The buyer is responsible for any and all taxes or duties. International shipping does not include tracking.
Refunds and Exchanges
I want every buyer to be 100% satisfied with their purchase from my shop.
If you receive at item that is defective or has been broken in shipment, I ask that you contact me within 4 days of receipt of the item. I may require that you submit a photo to me of the item. I will work with you on a resolution which may include replacing or repairing the item.
If would like to return an item because you do not like it, I also ask that you contact me within 4 days of receipt of the item. You can return an unwanted item, but it will be your responsibility to see that it is safely shipped back to me. Once the item arrives, I will refund the purchase price amount. You will not receive a refund of the original shipping charges nor of the amount spent to ship the item back to me. The item must be in orginal/unused condition in order to receive a refund of the purchase price. Returns can not be made any later than 30 days after receipt of item.
I can not be held responsible for items that do not make it back to me and encourage you to use trackable shipping methods.
Additional Policies and FAQs
If you are giving an item as gift, I am always happy to include a blank gift card for your use, just let me know and I'll put this in with your order.
I am physically located in Alabama and ship all my packages from this state.
Last Updated September 5, 2014