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The Ritz Heirlooms

Fort Smith, Arkansas · 878 Sales


The Ritz Heirlooms

Fort Smith, Arkansas 878 Sales On Etsy since 2010

5 out of 5 stars

Announcement   Happy Thanksgiving! Our currently processing time is 1-2 weeks.


Last updated on Dec 1, 2016

Happy Thanksgiving! Our currently processing time is 1-2 weeks.

Jeannie Hayes

Contact shop owner

Jeannie Hayes


Average item review
5 out of 5 stars
Lady Cortes

Lady Cortes on Dec 5, 2016

5 out of 5 stars

I love everything about it very detail it came on time I'm really happy and you were the only one that was available to do it for me in short time and I appreciate that it was a great help my son love it.we will buy againfrom you god bless.

View all 294 reviews


The Ritz Heirlooms is a Family Affair!!

My Mom, Cathy, has been a seamstress and quilter as long as I can remember. She was always sewing on something. She taught all of us to keep our hands busy. We crafted a lot growing up.

When I started having children, we started making the items we wanted but couldn't find. From there, we decided that we should keep doing that.

So, we opened a consignment store. We mostly sell children's items. Then we've added a small boutique at the front of the store to keep our handcrafted items in stock. We make more than we have room for in the consignment store, so we decided to try Etsy.

We've really loved coming up with new things to make and put in the store. I (Jeannie) run the day to day business and do most of the designing. Mom does most of the sewing. We make a great team that way!!


Shop members

  • Jeannie Hayes

    Owner, Designer

    I am happily married and we have 3 wonderful boys (ages 14, 12, and 3)! I run a consignment store full time and design for our shop. The boys keep me pretty busy with Boy Scouts,baseball, and band!

  • Cathy Roseberry

    Maker, Designer, Clothing, Quilts

    Cathy is a Mom of 3 and a Step-mom of 3. Between her 6 kids, she now is a Grandmother of 20!! She's been an avid seamstress and quilter most of her life. She credits this to a Grandmother that taught her everything!

  • John Roseberry

    Maker, Designer, Doll Furniture

    John is retired after 35 years a truck driver. His health has kept him from continuing to drive, so now he plays with his grand kids and piddles with wood. Most of his projects have come about after making something for one of the grandchildren.

Shop policies

Last updated on February 15, 2016
Welcome to The Ritz Heirlooms! We strive to provide quality handmade items that everyone can afford. All items are made with love, and we hope you enjoy them as much as we enjoy making them.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy gift cards
We accept major credit cards and PayPal.
Items will ship via USPS unless otherwise stated. Insurance is optional but advised.

Most of our items are custom made upon being ordered. Our processing time is currently 1-2 weeks before shipping. For Ready made items our processing time is 3-5days.

Insurance is available upon request-paid for by the buyer. Please let me know that you would like this prior to purchase so that it can be added.

International Buyers are responsible for all Custom duties and taxes in your country, The Ritz Heirlooms is not responsible for any added charges.

Convo me about local pick-up or delivery in the Fort Smith, AR area.
Refunds and Exchanges
Due to our gifts being made to order, we have a no refund policy. However, we are committed to exceptional products and want you to be happy with your purchase. Please contact us within 24 hours of receiving your order and we will do our best to correct any problems.

We cannot be responsible for lost packages. Please double check your shipping address prior to completing your order.
Additional policies and FAQs
We'd love to help you make a custom gift!! Feel free to contact me with any questions.