Uniquely Designed Shoes & More!
CMBreverie's Shop Policies
Welcome to cmbReverie!
Art isn't just for hanging on a wall. Make it part of your wardrobe and show off your customized shoes/ individual expression! Anything you want, I can make- just send me a message!
All listings seen on my shop are only examples, so I can recreate the ones you see, make custom adjustments to the ones you see, or make a pair completely new based on your personal interests!
In order to buy a pair of custom painted shoes, you must follow the directions listed on each listing. It is necessary to first message me and then I can set up a private listing just for you! This ensures that you can look over all the details specific to your order and then pay. Payment is due prior to processing each custom order. Meaning once you're paid away fully, I can pick up your desired shoes and begin the designing/painting process!
***By purchasing a product on my shop you are agreeing to these terms. If you purchase without consent or prior communication you MAY be subject to NO refund.
Unfortunately, I cannot cancel an order once the painting process has begun. Communication is key however so always send messages to double check what can be done!
I ship all packages in quality bubble mailers through Priority shipping to ensure the best quality for the fastest arrival! Each order comes with a tracking number except international orders. Tracking can be provided for international orders with extra cost. Usually all mailers are decorative themed but if needed gift wrapped that can be done if needed.
Refunds and Exchanges
Refunds are provided on case by case basis. In the event that someone is completely unsatisfied with my work or if there are any errors in the design I always offer to correct it and send it back free of charge. If that is absolutely not an option, and the customer is still unsatisfied, I can offer a partial refund if the shoes are returned within 14 days. My shop does not pay the price of the shoes so I unfortunately cannot refund that in full.
I've never had shoes damaged or lost but in the case that it were to happen I always work with my customers to either replicate the order or refund the amount. Like I said, since each order is custom in nature I work with each customer and each circumstance as best as I can to work through any issues.
This is why communication is key :)
Additional Policies and FAQs
*Any order that has not had any prior contact to purchasing and does not abide by the terms of sale qualifies for NO REFUNDS.
**Each returning customer automatically qualifies for a 10% discount for my design work.
***After 1 year's time, each previous customer is eligible to ship their pair back to me for a complimentary touch up!
Last Updated July 29, 2013