Close

COGnitiveCreations' Shop Announcement

*** COGnitive Creations is on Facebook! Become a fan at facebook.com/COGnitiveCreations ***

Shipping to the US typically takes 1 1/2 to 2 1/2 weeks. I ship promptly (within 24 hours unless otherwise stated). Please see Shop Policies for shipping inquiries and other FAQs.

N.B. In the event that you are unsatisfied with your purchase, PLEASE CONTACT ME BEFORE leaving negative OR NEUTRAL feedback. I will always do my best to rectify the problem.

Proud member of Etsy Steam! (Search for: SteamTeam)

● spark your mind and soothe your soul ●

COGnitiveCreations' Shop Policies

Welcome

"Details, details... never underestimate the importance of details..."

Sorry this is lengthier than I would've liked it to be, but I feel it's important to address most frequently asked questions. As always though, feel free to contact me if you don't find what you're looking for!

Payment

Payment is due at checkout and is now available through PayPal as well as through direct checkout, which means I can now accept Etsy gift cards!

N.B. You do not need a Paypal account to use Paypal.

Shipping

Unless otherwise stated, I always ship within 24 hours of payment or when your eCheck clears.

I am required to ship to the PayPal name and address provided.
Please make sure there aren't any discrepancies between your PayPal and Etsy addresses as these will delay shipment of your order.

**Please note that if you live outside of Canada, there may be extra duty charges depending on the total value of your order. These fees are not included in the shipping and are usually collected upon delivery. Contact your local post office or Customs authorities for information about their policies.**

Now bare with me for the details on shipping as Canada Post has some pretty complicated guidelines!...

--------------------------------------------
>>> UNITED STATES <<<
Since Canada Post prices are generally higher than those of USPS, I set my default shipping to regular air Small Packet post, which does not include tracking and is the cheapest shipping option ($4.50-$10 depending on the thicknest and value of item).
I automatically upgrade to Tracked Packet ($16) if your order totals $100 or more.

**Tracking and delivery confirmation are only available with Tracked Packet and Xpresspost so upgrading to one of these services is highly recommended to avoid losses.**

Tracked Packet upgrade available by purchasing this listing with your order: http://www.etsy.com/ca/listing/171798414/

Xpresspost upgrade: http://www.etsy.com/ca/listing/171794878/

Shipping times can vary greatly due to delays through customs (or with Holidays), but in the continental US, you can typically expect to receive your package in 2 to 2 1/2 weeks with surface mail or 1 1/2 to 2 weeks with airmail or Tracked Packet.

I can ship with private couriers upon request (ie. UPS or FedEx), but I'd advise against it as their prices are much higher and they charge the recipient additional (and substantial!!) brokerage fees on top of customs fees upon delivery of International parcels.
--------------------------------------------

--------------------------------------------
>>> CANADA <<<
Yes, my fellow Canadian friends, Canada Post charges more for me to send a small package to the neighboring Canadian town than it does for me to send all the way to California or even Hawaii. The good news is that you get a tracking number and it's way faster (shipping typically takes a week or less for you to receive instead of two). Let me know if you want me to ship with UPS, FedEx or other and I can adjust the item listing accordingly before you make your payment.
--------------------------------------------

--------------------------------------------
>>> ALL OTHER DESTINATIONS <<<
In general, western European and even Australian clients seem to receive their items faster than their American counterparts, but again, shipping times are totally dependent on processing through customs and on national Holidays. I always ship airmail by default when available (airmail may not be available for smaller towns) but you can upgrade to Xpresspost for an additional $45 to $55, depending on the destination. The Xpresspost shipping upgrade is available by purchasing this listing with your order: http://www.etsy.com/ca/listing/171794878/

**Tracking and delivery confirmation are only available with Xpresspost so upgrading to Xpresspost is highly recommended to avoid losses.**

You can expect your package to arrive in as little as 1 week if you live in a major city, but it typically takes 1 1/2 to 2 1/2 weeks.

Please contact me if you don't see your country listed as a ship to country in a listing and would like to make a purchase. Be aware that I no longer ship to Russia or Bulgaria.
--------------------------------------------


***********GREEN PACKAGING********
I have a real peeve with the one-use-only-throw-away-excessively-overpackaged-and-wasteful-products of our modern world, so in an effort to reduce waste, all of my packaging materials are reused (although most look totally new) and/or reusable. I also encourage you to ask for the same eco-friendliness in all your other mail and online orders. Little changes do make a huge difference!
******************************************

Refunds and Exchanges

As a rule of thumb, I don't issue refunds or allow exchanges. A lot of time, love and care goes into creating my pieces so if something's not up to par, it just isn't listed. Every item is carefully photographed to show different angles and closeups and all other pertinent detail is also included in the descriptions so you know exactly what you're getting when you make a purchase. You're also welcome to ask questions before you buy. If you're not 100% happy with your order, I'll do everything I can to make things right for you. I can't give you cash returns, but I'll do my best to rectify the situation. Just let me know what's bugging you and we'll talk. :o)

Additional Policies and FAQs

METAL SENSITIVITIES/ALLERGIES
Most of my jewelry is made with mixed metals. Many of the materials I use are vintage finds and there is no way for me to determine their exact composition, including nickel content. For this reason, I usually advise clients with metal sensitivities or allergies to pass on my creations. Some have still gone ahead with purchasing and have not had problems wearing the pieces, but I really can't guarantee the purity of any of the metals I use.


CUSTOM ORDERS
*** No custom work until further notice. ***


COPYRIGHT
All rights reserved and non-transferable. Images are copyright of COGnitive Creations.
No item can be resold in a retail outlet without my written consent.
Please respect my rights as an artist. :o)

"All trespassers will be shot on sight. All survivors will be prosecuted at full extent of the law. Have a nice day!"

Last Updated February 25, 2014