CactusMoonbeam

Cacti, succulents, gemstones and other treasures!

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Announcement    Homegrown in Tampa, FL USA 🌵☀️

Hi plant fam! Due to real shipping delays bc of COVID, I will only ship live plants on Mondays to avoid your plants being stuck somewhere over the weekend.

Although we take great care in packing our plants, it is NORMAL to have have few broken or discolored leaves, and/or disturbed soil from shipping. This is to be expected and a typical risk when ordering plants online. Please follow care instructions and immediately open the packages and repot your plants. Please introduce water and light and gradually ease them in to their new home. They need to settle in after their long journey.

At times things happen during shipping which can leave your plant damaged beyond saving. If this is the case, I require a picture of the dead or damaged plant on arrival. I must receive pictures the day the package was delivered as noted in the tracking info.

Most plants do quite well during shipping depending on how cold or hot it is and where you are at. I will not replace for cold or hot damage, if the weather is extreme, please wait on ordering or order at your own risk. Shipping to areas that are too cold or too hot will be at buyer’s risk.

If you are not happy with your purchase, please contact me within 24 hours of its delivery. I will be happy to refund your money when your order is returned to me in the condition it was sent. The money will be refunded after I receive and check the item. Buyer pays return postage. We do not refund original shipping costs.

You must send me full pictures of the plant, not just the dead leaves. Do not alter the plant, trim, cut, or separate the plant in any way if you are not happy with it and are planning on returning it for a refund. No refunds will be issued unless I receive pictures of the full plant not just part of it.

Please make sure shipping address is correct before you place your order. The address listed on your order is where your plants will be shipped to. We do not accept cancellations.

Thank you for taking the time to read this and enjoy your new plant baby!

Announcement

Last updated on Dec 6, 2020

Homegrown in Tampa, FL USA 🌵☀️

Hi plant fam! Due to real shipping delays bc of COVID, I will only ship live plants on Mondays to avoid your plants being stuck somewhere over the weekend.

Although we take great care in packing our plants, it is NORMAL to have have few broken or discolored leaves, and/or disturbed soil from shipping. This is to be expected and a typical risk when ordering plants online. Please follow care instructions and immediately open the packages and repot your plants. Please introduce water and light and gradually ease them in to their new home. They need to settle in after their long journey.

At times things happen during shipping which can leave your plant damaged beyond saving. If this is the case, I require a picture of the dead or damaged plant on arrival. I must receive pictures the day the package was delivered as noted in the tracking info.

Most plants do quite well during shipping depending on how cold or hot it is and where you are at. I will not replace for cold or hot damage, if the weather is extreme, please wait on ordering or order at your own risk. Shipping to areas that are too cold or too hot will be at buyer’s risk.

If you are not happy with your purchase, please contact me within 24 hours of its delivery. I will be happy to refund your money when your order is returned to me in the condition it was sent. The money will be refunded after I receive and check the item. Buyer pays return postage. We do not refund original shipping costs.

You must send me full pictures of the plant, not just the dead leaves. Do not alter the plant, trim, cut, or separate the plant in any way if you are not happy with it and are planning on returning it for a refund. No refunds will be issued unless I receive pictures of the full plant not just part of it.

Please make sure shipping address is correct before you place your order. The address listed on your order is where your plants will be shipped to. We do not accept cancellations.

Thank you for taking the time to read this and enjoy your new plant baby!

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Cactus Moon

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Cactus Moon

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Average item review
5 out of 5 stars
(153)
See reviews that mention:
Quality 5 Shipping 43 Customer service 19

About CactusMoonbeam

Sales 736
On Etsy since 2016

Shop members

  • Cactus Moon

    Owner

    Hi! I'm Crystal Desi, owner of Cactus Moon. I grew up with my hands in the dirt and I love my plant babies. Visit my website www.cactusmoonmarket.com for our market schedule and DIY workshop info. Visit our Instagram @CactusMoonBeam

Shop policies

Last updated on January 22, 2016

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Accepts Etsy Gift Cards and Etsy Credits