CadesandBirch

Custom crafted gifts, decor, and more

Vista, California
31,786 Sales | 5 out of 5 stars

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

Announcement    Welcome to Cades & Birch! We offer a handcrafted collection of customized gifts and home décor in a variety of styles.
If you need to provide guidance about your order (layout or a Need-by date, for example), please be sure to include it in the Add a Note box during checkout.

Please be aware that if your order includes a photo and your order is not submitted on time, there will be delays to creating and shipping your order. We reach out to you if no photo is submitted.
Thanks.

Announcement

Last updated on Jul 13, 2021

Welcome to Cades & Birch! We offer a handcrafted collection of customized gifts and home décor in a variety of styles.
If you need to provide guidance about your order (layout or a Need-by date, for example), please be sure to include it in the Add a Note box during checkout.

Please be aware that if your order includes a photo and your order is not submitted on time, there will be delays to creating and shipping your order. We reach out to you if no photo is submitted.
Thanks.

Items

31786 Sales
 

All Items

Laurie

Contact shop owner

Laurie

Reviews

Average item review
5 out of 5 stars
(5835)
See reviews that mention:
Quality 1041 Shipping 750 Customer service 513

About CadesandBirch

Sales 31,786
On Etsy since 2017

Inspiring the personal touch with handcrafted creations

At Cades and Birch, we create products that celebrate life and every beautiful moment it contains. From birth, to birthdays, holidays spent together, engagements, weddings, and anniversaries; to memorializing a life well lived. Thanks to you and the unique way you personalize these products, our handmade treasures become traditions, and keepsakes are transformed into heirlooms.

Our team makes meaningful keepsakes that are personalized for your events and occasions, distinctive creations you will be proud to display or gift to others. We focus on creating quality products that we can stand behind. Your satisfaction is our motivation.
We value you and your story, and are proud to be trusted in your celebrations and commemorations. We are here to help you capture the highlights, as well as everyday life in between!

Shop members

  • Laurie

    Owner, Designer

    I am a mom of 4. I use to be a wedding planner and now dedicate my full time to designing keepsakes.

  • John

    Owner

    John also is an owner at Plangea - an apparel designer and customizer. Plangea has its own Etsy account.

Shop policies

More information

Last updated on Apr 14, 2021
Frequently asked questions
Custom and personalized orders

If you'd like to let us know your custom text for an existing item we sell, simply enter the custom text in the box at checkout when placing your order. If we have any questions, we will be in contact with you.
If you want to add a custom logo to an existing item, send us a message with your image and request.

If you're looking to custom design an item, let us know which of our items you'd like to customize by clicking on the "contact shop owner" button on the top of this page. We accept most custom designs, sometimes with additional cost depending on the item.
Please note that we usually stop accepting custom item requests during busy production times and particularly during the holiday season.

What is your return policy?

If you ever receive a damaged, defective or the wrong item, please get in contact with us immediately. You have 30 days to return a non-personalized item. You have 14 days to return a personalized item if it arrives damaged, is defective, or if you received the wrong item. Original shipping fees are non-refundable if the reason for the return is out of our control. Return shipping fees are the buyer's responsibility. We do our best to offer great quality custom products, so we hope that you also understand that we will try to accommodate most reasonable return requests. Of course, reach out to us for any questions you might have.

I need to change something about my personalized order?

Please message us immediately to request changes to your personalized order. However, if we have started working on your order, we regret that we may not be able to make the requested changes.

I need my order right away. Can you expedite it?

Please message us so we can let you know if it is possible to expedite your order - be sure to include your location and the date you would like to receive it by. We tend to reply to emails within 2 hours during weekdays (even sooner most of the time!).
If the timing is possible, we can process your order faster, but you may need to pay additional shipping costs for a faster delivery service. Depending on the size of heavier items, they may ship USPS or FedEx Ground which can range from 1-5 business days depending on your location from our San Diego shop.

When can I cancel an order?

If your order is not personalized, we will do our best to cancel the order if it has not shipped.

If your order is personalized, we will cancel any order if we haven't started working on your order. Please contact us within a reasonable amount of time after placing your order. Sometimes we may start on your custom order right away, sometimes within a few hours or even sometimes the next day, so please reach out with any questions.

Do you ship international?

Yes, please send us a message with what item you're interested in, quantities, and your ship-to address so we can provide you with shipping costs and we'll create a private listing for you.
Please be aware that orders shipped outside of the United States may be subject to import taxes, customs duties and fees imposed by the destination country. These additional fees are the responsibility of the customer. Customs policies vary widely from country to country so please contact your local customs office for more information. When customs clearance procedures are required, it can also cause delays beyond our original delivery estimates.

Do you provide mock-up designs or proofs?

Apologies, but we don't automatically provide proofs for any of our standard products - we have a small creation team, and sending proofs for every order is simply not possible for us to do.
You may request a proof and we may provide one for you. We recommend requesting a proof in the "notes to seller" box when you check out - if you request a proof after your order has gone to production, it may be too late for changes.
Please note that one proof with requested revisions is no charge; any additional proof requests and revisions after that will cost extra.
Requesting a proof may delay your order, especially if we don't hear back from you.
During busy production times and especially during the holiday season, we may decline sending proofs.

I received my order and realized I misspelled my personalization when I checked out.

Unfortunately we can't provide free replacement items due to customer error, which is why we request that you check your spelling and read the entire descriptions for all products, as they provide needed information about personalizing our items.
However, for some items we can usually provide a replacement lid you can replace at home, or other opportunities to fix the personalization, at a discounted cost.
If your item is something that doesn't have an easy fix, we typically offer a discount for placing a new order to correct your personalization.
These are similar solutions for changing event or wedding dates, etc.

How are your items packaged and shipped? Do you include an invoice?

Our standard packaging includes a packing slip that doesn't include the price of the item; if you request a gift note for your order we usually leave out the packing slip. Our items always ship in plain packaging so you can't tell what's inside.
We're happy to include gift notes by request, but we don't do gift wrapping - sorry!
Shipping services:
Lightweight items usually ship USPS first class: 1-5 business days is usual for delivery in the US.
Heavy items usually ship FedEx Ground or USPS priority mail. Ground can take up to 5 business days. Priority mail is usually 2-3 days. Some heavy or large items ONLY ship Ground unless they are expedited, requiring additional shipping cost.