CadesandBirch

Custom crafted gifts, decor, and more

Vista, California | 4710 Sales

CadesandBirch

Custom crafted gifts, decor, and more

Vista, California 4710 Sales On Etsy since 2017

5 out of 5 stars (733)

Shop owner

Contact

Announcement   Welcome to Cades & Birch! We offer a handcrafted collection of customized gifts and home décor in a variety of styles. More new designs are coming soon!
For personalized products, please enter your personalization in the “Notes” section during checkout.

Announcement

Last updated on Dec 27, 2018

Welcome to Cades & Birch! We offer a handcrafted collection of customized gifts and home décor in a variety of styles. More new designs are coming soon!
For personalized products, please enter your personalization in the “Notes” section during checkout.

Lisa

Contact shop owner

Lisa

View all 474 items

Reviews

Average item review
5 out of 5 stars
(733)
See reviews that mention:
quality 126 shipping 120 customer service 73
View all 733 reviews

About

Inspiring the personal touch with handcrafted creations

At Cades and Birch, we create products that celebrate life and every beautiful moment it contains. From birth, to birthdays, holidays spent together, engagements, weddings, and anniversaries; to memorializing a life well lived. Thanks to you and the unique way you personalize these products, our handmade treasures become traditions, and keepsakes are transformed into heirlooms.

Our team makes meaningful keepsakes that are personalized for your events and occasions, distinctive creations you will be proud to display or gift to others. We focus on creating quality products that we can stand behind. Your satisfaction is our motivation.
We value you and your story, and are proud to be trusted in your celebrations and commemorations. We are here to help you capture the highlights, as well as everyday life in between!

Shop members

  • Lisa

    Owner, Designer

    Lisa is a mom of 4. Her past experience has been as an elementary school teacher and a wedding planner.

  • John Westgarth

    Owner

    John also is an owner at Plangea inc - an apparel designer and customizer. Plangea has its own Etsy account.

Shop policies

More information

Last updated on Jan 4, 2019
Frequently asked questions
Custom and personalized orders

We can definitely custom design an order for you. Simply let us know which of our items you'd like to customize by clicking on the "contact shop owner" button on the top of this page. If, however, you'd like to let us know your custom text for an existing item we sell, simply enter the custom text in the seller box at checkout when placing your order. If we have any questions, we will be in contact with you.

What is your return policy?

If you ever receive a damaged, defective or the wrong item, please get in contact with us immediately. You have 30 days to return a non-personalized item. You have 14 days to return a personalized item if it arrives damaged, is defective, or if you received the wrong item. Original shipping fees are non-refundable if the reason for the return is out of our control. Return shipping fees are the buyer's responsibility. We do our best to offer the best products, so we hope that you also understand that we will try to accommodate most reasonable return requests. Of course, reach out to us for any questions you might have.

I need to change something about my personalized order?

Please email us immediately to request changes to your personalized order. If we, however, have started working on your order, we regret that we won't be able to make the requested changes.

I need my order right away. Can you expedite it?

Please email us so we can let you know if we can expedite your order. We reply to emails within 2 hours during weekdays (even sooner most of the time!). If possible, we can process your order faster, but your order will still ship ground or via USPS Priority mail. Please understand that if your order includes lightweight items, they will ship via USPS priority mail and you should expect them in 1-4 business days depending on your location. Depending on the size of heavier items, they may ship USPS, UPS or FedEx Ground which can range from 1-5 business days depending on your location from our San Diego shop.

When can I cancel an order?

If your order is not personalized, we will do our best to cancel the order if it has not shipped.

If your order is personalized, we will cancel any order if we haven't started working on your order. Please contact us within a reasonable amount of time after placing your order. Sometimes we may start on your custom order right away, sometimes within a few hours or even sometimes the next day, so please reach out with any questions.

Customs and Duties fees?

Please be aware that orders shipped outside of the United States may be subject to import taxes, customs duties and fees imposed by the destination country. These additional fees are the responsibility of the customer. Customs policies vary widely from country to country so please contact your local customs office for more information. When customs clearance procedures are required, it can also cause delays beyond our original delivery estimates.