CaliGreenGold

We ship orders Monday – Friday (excluding Holidays). Orders will be shipped within 1-2 business days (Processing Time). Our FREE US shipping (orders >$35) option generally takes 2 - 7 business days for domestic orders. If you wish to receive your package faster, you may upgrade your shipping option to Priority Mail (1 - 4 days) or Priority Mail Express (1 - 2 business days) at checkout. All shipping times are estimates from USPS and are out of our control. Please contact shipper with your tracking number to follow up on estimated delivery times, we do not have any more information than you do so it’s best to contact them first.

We ship to most locations around the World! Standard International order ship time varies based on your location; it may take an anywhere from 7 – 21 business days to arrive. If you wish to receive your order faster, you may upgrade your shipping option at checkout to either ‘USPS Priority Mail International’ (6 - 10 business days) or ‘USPS Priority Mail Express International’ (3 – 5 business days). Customers (including Gift recipients) are responsible for paying any international import duties, customs or fees that may arise as they are not included in the price at checkout. Those charges vary by Country, City, and Package, and we have no control over these and are not able to take care of them on our end. Customs may cause delays.

You will receive a shipping confirmation email with a tracking number once your order ships. You can also track your order through your order history in your account! Check your ‘Order History’ in your account for order status and tracking information. If you are still having issues, please email help@caligreengold.com for an update – make your subject line MISSING TRACKING NUMBER and include your ORDER NUMBER and FULL NAME in the body of the message. We will reply as soon as possible!

Keep a close watch on your package via the provided tracking number to secure your package before any Porch Pirates come along and steal it!

First check with any roommates, neighbors, building managers, leasing office, mail room, and any other people in the vicinity to see if they may have picked up the package. If the shipping address that you provided is accurate and you are not able to hunt down the package, you should first try talking to your local post office to see if they might have it. Sometimes packages accidentally get marked as “Delivered” up to 36 hours before the actual delivery even though they are waiting at the post office. If unsuccessful, please contact customer support at shipper for detailed instructions on how to file a claim and to follow next steps.

~~CALIGREENGOLD IS NOT RESPONSIBLE FOR ANY LOST OR STOLEN PACKAGES~~

If your order is pre-shipment, you can email us at help@caligreengold.com to update that address. While we are not able to divert your package to a new address once it has left our facility, we suggest contacting USPS or your local post office to set-up a forwarding address to ensure delivery of your order. If you provided us with an incorrect address, we will not be responsible for a replacement. Please DOUBLE CHECK you entered the correct address the first time!! If a package is returned to us and needs to be sent again because an incorrect address was provided then you will be responsible for covering the shipping costs for the second delivery attempt.

We make all efforts to ensure packages are properly protected for shipment. Occasionally packages are subject to additional stress during transit and unfortunately, we are not responsible for packages damaged by the shipping carrier in these circumstances. Please contact the shipping carrier (typically USPS) and open a case with them to investigate the issue.

We may cancel your order up until it has been marked as shipped. Please email help@caligreengold.com with your order number OR send us a direct message on Etsy. Please remember that we are quick to process orders so there is only a small window of time to cancel an order and will be on a best-efforts basis.

Email wholesale@caligreengold.com to learn more about becoming an Authorized Retailer of CaliGreenGold’s handmade products! Please email mark@caligreengold.com with any press, affiliate, or collaboration inquiries.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.