CALICO PIE- QUALITY HANDMADE CLOTH DOLLS
CalicoPie's Shop Policies
Thanks for stopping by, I love to make these soft, huggable, washable little dolls. I hope that they will be loved & enjoyed for years in your family!
Payments may be made through Paypal.
All packages are shipped by US Postal Service, most are shipped first class priority. It generally takes a doll 3-5 days to travel from the US west coast to the US east coast, and less for places between.
If you'd like your order to be shipped a different or "upgraded" way, please let me know & we'll see what we can work out.
LOST IN TRANSIT
All orders are shipped via United States Postal Service, and are sent with delivery confirmation only. I sadly cannot be responsible for packages that go missing in transit. (It's only ever happened once, and we finally found her!) If you'd like me to add insurance or proof of delivery (sign for your package) I would be happy to add that to the shipping costs for your order.
Refunds and Exchanges
Though I strive to produce dolls that are of the highest last-for-happily-ever-after quality, sometimes things slip past my keen eye. :o) If your doll or accessories are defective in any way, please let me know and we will work something out that results in a happily-ever-after ending for everyone!
CANCELLATION OF AN ORDER
Calico Pie has a 24 hour refund policy for any order. If for any reason you change your mind about your purchase (deciding that you don't want it), you have 24 hours from the time your order was processed to change your mind for a full refund. After the 24 hour period, refunds will be made on a basis of percentage of completion of your order. Drop me a line if you need to cancel, and we'll chat!
Additional Policies and FAQs
The basic doll, with no hair, is fully washer/dryer friendly on a regular cycle (to make sure that mom doesn't have to add an extra item to her list of things that "need special attention"!).
I do make dolls with hair, usually by request. Take a peak at the "sold orders" listing to see some of the dolls I've made for other folks, then let me know what you're looking for and we can work together to create the perfect doll for your little one! I make all of them with hand spun wool hair or natural wool lock curls. The wool seems to wear so much better than synthetic. (Of course, if you have allergies or concerns about the wool, we can use something different.)
Dolls are made once you place your order, and will ship out in approx 1-2 weeks.
If you have a special date (birthday, holiday, baby shower, special day, etc) that you need your order to arrive for, please drop me a line before ordering so we can discuss.
I'm always happy to talk about a special custom request, a hurry-up on your order, or just to make sure that it gets there in time. :o)
Last Updated October 18, 2011